Review Time
I signed up for a free trial that clearly stated '???no charges today,'?? yet Adobe immediately charged me full price without consent. Customer service was slow, unhelpful, and kept repeating the same excuses. First, they denied the charge. Then, they said it was canceled. My bank confirmed Adobe never refunded the money, and Adobe refuses to provide any tracking info or take responsibility. I'???ve been passed between agents for hours with no resolution. This is misleading, unprofessional, and unacceptable.
I wish I'd read these reviews before subscribing to Adobe. Their software is good and I have no issue with the service provided. However I subscribed on the basis I could cancel at any time as I only needed to use the app for a couple of months and now I want to cancel they want cancellation fees of '? ?107.95 for Adobe Stock and '? ?256.39 for the apps. That's cancellation fees of '? ?364.34!!!! This is not at all clear in their contract, which simply states you 'may' be subject to early cancellation fees. What's worse is, even though I am paying an additional 5 months subscription fees, I would loose access to the apps/services after a few days. Never, ever again.
Just had the best customer service experience in a long time with Adobe. I have had cancelled my free trial of Lightroom few months ago but yesterday I suddenly found out I keep getting charged for Lightroom. I was furious. When I tried to cancel the subscription it said it'???d be charged early cancellation fee. Made me livid. But the customer service was very helpful when I asked for cancellation and full refund for the previous months. It was done in few minutes and I have my money back today already. Great experience, very quick and professional overall. Thanks a lot!
I signed up for Adobe'???s free trial, which unexpectedly routed me through GoDaddy '??? and I spent hours just trying to cancel that account. During the trial, I uploaded my father'???s book (already a finished PDF) just to test the features. Then I cancelled my free trial, and soon realized I no longer had access to my own original files '??? not only the ones I uploaded, but even other PDF files on my computer that hadn'???t been downloaded via Adobe.I even used unlockers '??? but nothing worked. Adobe had hijacked my work.I'???m a writer, and this has put me at risk of losing entire books and years of effort. Adobe has no clear warnings about this lock-in, and offers no grace or access once the trial ends.Their behavior is manipulative, unethical, and deserves more serious attention. I see they already have a 1.3 rating here on Trustpilot. I strongly urge others to report this higher up in the consumer protection hierarchy.Don'???t trust them with your work.
This is day 3 of being blocked from using Creative Cloud due to a payment failure. I submitted valid card and billing info, but Adobe'???s system keeps rejecting it with no clear reason.I contacted support over 8 times. Chats close randomly, different agents repeat the same steps with no resolution. I lost multiple client deadlines and real money because of this.Case: ADB-39956497-W7D5
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