Review Time
There support is the worst ever. If you want to get stressed, feel like you are conversing with a wall, not have your issues resolved then this is the place to be. The chat mechanism is extremely slow. The response time as well. It may take half an hour to an hour to get your problem understood, if it is at all. You get stressed. You get dissatisfied and disgruntled. You find NO solution that is customer friendly. And when you are fed up with the non solution. They send you a sheet to describe your problem and how they can improve. At this point you "think" that they actually care and will assist. No. It never happens. After you fill in the form spilling your guts out and explaining the issue their response is sending a non reply email with a link for you to follow which points back to the support team which never resolved your issue in the first place!! This is Madness! Degrading. Hilarious. Pathetic. Their client and plan policy is Extremely rigid and inhuman and distressing. And all this is happening at a time when there are so many other apps and solutions that can offer the same and at lower costs.
Scammers have better business practices, tried to cancel my monthly plan and was told I would need to pay an early exit fee to cover the remaining months of the year because the plan was actually annual, waited a few months until the year passed so I could cancel after the year was up, and they now say I need to pay another full year worth of fees to exit, absolutely criminal. find alternatives & avoid adobe wherever possible, about as anti consumer as possible.
We have 3 computers on three site - we use adobe for document and contract editing - even for the free version they limit the number of devices to 3 - which is completely over the top - most tech companies have more than one computer per staff.... 2 is way too low as it is the minimum limit... because there is MFA in place - only checking every so often would work better than limit the number of devices...
Shameful conduct from Adobe - not only do they charge a subscription fee rather than allowing you own the product outright(!) but now they have increased the price of my plan by 50% for the exact same product with no justification whatsoever. The only upside is it's finally pushed me to stop using this awful company. Used to have great respect for them but will never buy another product.
I was unable to tag photos with gps co-ordinates from a gpx file in Lightroom. I tried to find out how to contact support, but found out to my astonishment that there is none. Just a community forum, which doesn't help when there is a bug. It's incredible that even though I have paid thousands of pounds to Adobe over they years, when I need support there is absolutely none.
I purchased a product. It was terrible. I asked to be refunded within the allotted time to do so. The refund never came. I'm getting the run around from Adobe. Absolutely horrific customer service. I would give ZERO stars if it were an option here.
I would give Adobe zero stars if possible. In my opinion this is a terrible predatory company. I signed up for one of there plans at around 40 dollars a month and eventually I noticed that the price almost doubled. I decide to cancel and received a notice that I would have to pay an early cancellation fee of over 350 dollars. What!!! I no longer want their subscription service and they are trying to penalize me for cancelling. That is ridiculous!!! I cancelled and will fight them through my credit card company. This company uses sleazy business practices and I HIGHLY recommend you avoid them like the plague!
Yep like everyone here I'm totally disgusted with Adobe. They have become too expensive, too greedy, Firefly is not up to professional standard, its like 1990's computer graphics, Adobe Stocks credit system is extremely misleading and left me with no credits withing 3 days with minimal downloads, Adobe express is restricted to documents or templates. You can't download images directly to your computer and the licensing conditions are misleading. Their customer service is a joke, with misinformation. I was deliberately cut off 3 times even though I was civil. I have a fairly big following and will now dedicate my next 3 video's this issue. To get a half decant service ,without restrictions and a misleading credit systems plus a full flexible license, it will cost you around $200 and $300 per month. you used to beable to buy photoshop for that as a one off payment !!! What Adobe needs to realise is that as an ongoing monthly service, this becomes extremely expensive to the customer over time and so its vital to keep the premiums down, what they've done instead is completely the opposite with a misleading payment system that leaves you credit spent very quickly. You are better off buying Sony Vegas 22 or Davinci resolve as a one off payment and sign up to something like Story blocks for around $65 and you get what you need, no hidden payment and a full free license. I was a loyal customer for around 20 years, not now. Adobe was attractive because it was reasonably priced as a one payment, a very good product that could be used professionally. Since they went monthly premium they are in danger of pricing themselves out of the market.
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