Review Time
today after 2 hrs online. Adobe informs me I have to purchase a new program. My box does not say I am only allowed 2 downloads. I have deleted, uninstalled and factory reset other laptops. Adobe does not stand behind their products. only wants me to re purchase. Very negative unhelpful experience.
After subscribing to Adobe for almost '? ?20 a month for 27 months I was incredibly disappointed to still be hit with an almost '? ?80 cancellation fee as I had been auto entered into another annual agreement with them. After 27 months I think this is not a proper use of cancellation Ts&Cs and shows the contempt they have for their longtime members (I have been and continue to be a subscriber to another plan since 2014). I am aware I don't have a leg to stand on contractually but want others to be aware that the early cancellation fee term renews every year.
This company is a hoax. They want to charge me hundreds of dollars for cancelling my plan. I've never had this issue before as I have cancelled and restarted my plan many times over the years without issue. Now they are having issues with their stock prices and just want to hold your money hostage as part of their "terms and conditions." Don't sign a contract with this company, they have no morals. And yes I suppose I have no choice but to keep paying them even though they steal the works of artists to feed their illegal AI program. Yay me.
More problems I own every version of Adobe Photoshop from the earliest release to the final release of PhotoshopCS6 on Disc. I have legal keys for all editions and paid thousands of dollars for that software. I have also subscribed to their on line service for the last 11 years.Two weeks ago my Windows 10 updated and restarted. When I tried to use my Adobe Photoshop which I have had installed on my Laptop for the last 5 years, I got a message that I had to sign into Adobe again. When I tried I received a pop-up QR code to scan to sign in. I have bad Arthritis in my hands and I don't own a Smart Phone and I can't use them. They also list a link you can copy to sign in, but the the link won't copy and it's only good for 10 minutes and there is no place to to paste such a code in the Adobe browser. I when on line to my Creative Cloud and asked for help and was told that older products are not supported by Adobe any more.What a bunch of scamming Rip-off artists Adobe is, as I said I paid thousands of dollars for Keys to these products that I own. When I purchased them, there was no expiry date on how long I could use them. I have been using Photoshop CS6 on my Laptop for the last 5 years, I can't stop Windows from updating like always does. There's never been a problem before as long as I had my Key, but now Adobe has decided they are going to rip thousands of their customers off to try and force them to buy a monthly subscription. I strongly advise buyers to stay away from Adobe products, unless you want to get ripped-off. When Adobe does consent to a call back, they use a phone number that, if you are out, you can't call back. When I dial it they tell me to go the website for help. Which just cuts you off if you are not dealing with a subscription issue. I'm not trying to download a copy of an older product. I owned this software with a valid license. This is wrong, morally and legally to stop me from using software I own. Stay away from these crooks! Adobe Case # ADB-39670738-P0Y2
The website only listed one year commitment subscriptions on their website. Use deceptive wording to hide that you have to keep it for year, charge an absurd amount, and hide cancelation fees. The people that work the help line have clearly been instructed to sell more services even before fully fixing issues. Even if you tell them you don't want the offer right at start they deliver the whole pitch anyway.
Cheaters, liars, scammers, thieves! They didn't deserve to be a company, they deserve jail! I can't believe they are still existing. What a shame that government allows such scammers to exist. I recommend not no use Adobe. Never, ever! Unless you want to pay them for entire year. They give you free trial and then starting to charge you for entire year, every month, even if you cancel subscription before trial ends. It's impossible to cancel, they just charge you every month. Shame shame shame on Adobe! I wish you burn in hell forever!
Steer clear of their services. It is hard to cancel the plan that you signed up a free trial for and they trick you into hidden charges and fees on top of an overpriced feature. The services have been known to crash for me, and the projects I've made would crash as I am about to download them. Absolutely SCAM!
I've been with Adobe since CS3 and have always appreciated their tools. But my recent experience has left me frustrated.Before switching plans, I had over 90 asset credits saved'???Adobe's way, I thought, of rewarding loyalty. I was told I'???d receive 40 new credits and that my library would carry over. Neither happened. My dashboard showed only 10 credits, and despite confirming this with an agent (with screenshots sent), my session was closed without resolution.The worst part? Adobe can follow up with a survey, but not with actual help.Why penalize long-time users? I'???ve filled out every product survey, shared my feedback, and stayed loyal. This feels like a letdown. Adobe, please do better.
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