Name: Adobe
Rating: 1.1

charlotte

cheap tricks

So gross that there is an early cancellation fee on a bill I pay monthly after a 7-day trial. You should be ashamed. It'???s a cheap trick that I did not expect from Adobe.

Date of experience: Feb 25, 2025

Logan Pegley Guest

5 months ago

CHANGE PLAN BEFORE YOU CANCEL!!!

Same with everyone else i did the free trial then was locked into the year or pay a large fee. But I found that if you change plan first then cancel, you can get around the fee. If you still haven't canceled your plan please try this first!!!

Date of experience: Feb 23, 2025

Colin Dietrich Guest

6 months ago

The systematic destruction of the joy of being creative

This company has taken any joy out of graphic design and digital illustration. Their pricing model is very untransparent and it is very stressful to use their services.

Date of experience: Feb 15, 2025

Duane Shaw

6 months ago

I pay for their services but still get

I pay for their services but still get pop-up ads on my PC. This is literally the equivalent of trash. I'm canceling all services and looking for an alternative.

Date of experience: Jan 26, 2025

Veselin Savov

6 months ago

adobe is dying....

Date of experience: Feb 15, 2025

Sara Jeffrey Guest

6 months ago

Beware of starting a 'free' trial with Adobe

Beware of starting a 'free' trial for Adobe Acrobat. Hidden away in the small print is an 'early cancellation fee' out of all proportion to the value of the service. I was charged over 64 pounds sterling in addition to a monthly fee of over 12 pounds. This is disingenuous from a company which I thought had a good reputation. My advice is to find another way to edit your .pdfs

Date of experience: Feb 14, 2025

Paul Cohen

6 months ago

I am so busy at the moment but wanted

I am so busy at the moment but wanted to take a moment to share how utterly annoying adobe is to work with. It has taken 2 hours to do something that should have taken 30 mins.

Date of experience: Feb 08, 2025

Paul Tolen

6 months ago

Signed up for the Adobe Pro free trial,

Signed up for the Adobe Pro free trial and cancelled within the period. However, unbeknownst to me (if at all), a subscription of Adobe AI had been added and billed for 3 months, which they wanted a '? ?25 early cancellation fee to terminate.

Date of experience: Jan 30, 2025

remotsuc Guest

6 months ago

Overcharged and missing days from plan, thanks for nothing

So I recently had to contact Adobe to change my plan from monthly to annual payment. What I can't quite understand is why my plan is '? ?5 more expensive than it should be.The photography plan should be '? ?119.76 including VAT per year but they are randomly charging me '? ?124.42 including VAT per year and they took 3 weeks off my plan duration.Everyone else I know that changed their plan is paying '? ?120. They offered no explanation why. Adobe are getting so greedy they will nickel and dime you for every inch. Duplicitous company.Update: I attempted to contact Adobe again today (7/7/25) to follow up. They have apparently sent a refund for the lost month. After 7 working days no sign of it even though they have up-to-date payment info.I asked again about the mysterious price increase. They did not answer my question and instead ended the chat without warning. I've updated the score to reflect just how terrible Adobe's support is. I can't tell if they are stupid or just deliberately terrible.I'm going to learn how to use Affinity Photo and Capture One with the intent of not giving this unethical company any more money. Least of all for AI nonsense.

Date of experience: Feb 08, 2025

Shuntaro Koizumi

6 months ago

Used Acrobat Pro for about a year

Used Acrobat Pro for about a year. It was too expensive for what it was so I cancelled, their cancellation terms are extremely sketchy, and was not only charging the full period with the service being cut off but also charged a cancellation fee. Never using this software again.