Review Time
Absolutely ridiculous. Do not subscribe. I signed up for their free trial and then cancelled it. They kept billing. I am still getting emails and I cannot contact them. I have sent emails and am now online with their virtual assistant. I cancelled the day before my trial ended. They kept billing and now are charging me over 300 to cancel and policy that was already cancelled!!!
Shit company who tries to scam you! Customer service is terrible, the product is fine but not worth the price, to expensive. But Adobe tries to SCAM you! I have paid for my subscriptions month after month, then i get an error messages that i must update my payment/card. When contacting the support they tell me that i haven't paid for one month, when i aske "what month" they first tell me it's for "last month"which was april, i show them the account statement from my bank for that month. Then they tell me "no it's for march", then i again show them the account statment showing i have paid for march, then they again tell me that "no it's for february". So i show them the payments all the way back to december. I took A LONG TIME for the customer service to even read the account statement and repeating "you have not paid, show the statement" and so on. It was like a scratched record. Really wasting my time and energy. Besides that, the price is TOO HIGH for what you get when there are alternatives that are cheaper or free. And the cancelling fee is a total scam. What a joke! I have like Adobe for many reasons, but now i have ended my subscription and will probably never come back.
I was charged $47.99 for a plan I didn't use in April. When I contacted them via chat they said they would refund me. This still hasn't happened. Now I can't seem to contact them via chat or any other way at all! I have a reference number for my refund request so have now disputed this transaction through my Credit Card. It seems it is the only way to call this terrible company to account. My advice. Don't start a free trial - you'll never get out of it!!
I am very disappointed with the Adobe Acrobat subscription. I found what I thought was their student offer for one year, but it redirected me to another link showing a price of '? ?16. I assumed it was the student rate, but then they deducted '? ?16 each month for three months. When I tried to cancel, they wanted me to pay an additional '? ?73.I also tried to speak to someone from their support team, but they deliberately ended the conversation without resolving anything. This feels like a clear case of money drain and they should be taken to court.'??
Never, ever, sign up for the free trial, even when you cancel they find a way to charge you for some random thing, then you have to spend forever trying to get a refund. I always thought Adobe was a solid and reputable business, I was wrong!
I had a free trial of Photoshop to try out if I wanted to switch my softwares and maybe try Adobe's, and forgot to cancel it just a few hours after I got charged 27'?? ? to my card. They are claiming that "the charge was never there" but still have it. I lost my money, and most important my time giving Adobe a shot.
I've used Photoshop Elements for years and always found it to be extremely user-friendly. The version I was previously using was Elements 15. I recently purchased a new computer with Windows 11. I was forced to update my Elements to the 2025 version with the three-year subscription. This program is no longer user-friendly. If you accidently duplicate a clip, there is no longer a simple "delete and close gap" feature. You can only delete the clip and then you have to physically move all the other clips to close the gap. This is ridiculous! Also, there should be a way to add transitions to all the clips with one click rather than having to drag and drop between every single clip.
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