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Adobe took away the right to own one's software, effectively increasing the price of their tools a thousandfold. They also reserve the right to take away these tools at anytime and have done that to an entire country in the past. Their focus is primarily on advertising and spending their time developing their products for their own ends and not that of their customers. The Adobe 'experts' at hand to answer questions are the Kapo that serve their masters and not their fellows. Overall Adobe is in my opinion an unethical company who will go down on the wrong side of history for caring more about power and excess wealth than people.
I have purchased a variety of products from Adobe. Actually, not purchased, rather, rented. I pay a subscription fee for being able to use the product, e.g. Lightroom, Acrobat, Photoshop. I don't mind the monthly pay, what is annoying is that you have to sign in occasionally, so it doesn't feel like you can work anytime. If the internet is down and you are not logged in, it doesn't work. The products are good, but the delivery is not great, hence the 3 stars.
We used to like Acrobat. NOW IT IS A PAIN IN THE BUTT! Everything that we receive from a client will not open anymore. We need to download everything (NO MATTER HOW LARGE OF A FILE) just to avoid the marketing tool that ADOBE feels the need to push EVEN THOUGH WE ALREADY USE IT
- You wanna buy their apps, but you can't. There's only subscription.- You choose to buy a full year upfront pay. Everything is ok.- When the year ends, they RENEW the same subscription WITH NEW PRICE (more expensive), WITHOUT EVEN asking for your confirmation.- You see on your credit card debt and scream ''I didn't buy aother year, i didn't even get verification code from my bank. Let me just cancel it.- The funny story STARTS NOW. If you didn't realize it on your credit card transcript and a bit late to cancel, you have to pay the early fee. - Luckly i wasn't too late, so i contacted a support and asked them to cancel the 2nd year sub. - BUUUUT, i didn't get what i paid. So i contacted them again and asked why.- They said ''Yes you asked for use to cancel, but you didn't ask for REFUND''. Funniest thing i've ever EVER withnessed. - Anyways, and this year, i got a reminder on Photoshop that i'm out of ''credits''. - Apparently now they are CHARGING you EXTRA for using features that's been there for years like ''Generative Fill''. - I am done with this company. And i've been using these apps for 30 years now. I'll just use something else, i don't care.
Signed up for AI assistant trial. Looks like that also signs you up to Acrobat Pro. I cancelled the trial and was still billed for the Acrobat Pro in the following month.Adobe make it difficult to1) Understand what you are subscribing to2) Find your active subscriptions3) CancelAdviceDo not take a trial of their products unless you want to be faffing around cleaning up the mess they make.Support by chat is slow and inefficient.
I just want people to be aware before they buy. I needed some features of adobe for some important paperwork, and was in a hurry so I didn't stop to read, I just signed up. 1. There is no way to remove a cc - I'm assuming you would have to contact their customer service. You can CHANGE your card, but not remove it. -2. In my case, I was just charged my monthly fee, but won't be needing the service again. To cancel, they will charge me $69. -This beings a vicious cycle, and I will tell you if you put a prepaid card on there, and you don't have the proper funds they will burn you UP through email and on your card's notifications. -This happened to me before I'd added my credit card. I used a cash card because that's what I was using to pay bills at the time. They hit it for the monthly fee, and my card was locked (wasn't trying to "get out" of the plan), they absolutely burned me up with notifications day and night. -I sorely regret signing up with Adobe. You get boxed in to staying with them unless you want to pay their fees.I have screenshots, but can't post them here. I sure learned a hard lesson, hope this reaches someone else and they don't have to. - - - - - - - PLEASE read before you buy, know before you go. You'll have to go read for the other plans .. -For the Annual Paid Monthly plan:Cancellation:Within the first 14 days of your initial purchase: No cancellation fee, you get full refund, acct will switch to a free membership.-After 14 days: A cancellation fee is applicable, your service continues until the end of the month's billing period.
The client support are not serious. It's impossible to cancel subscriptions and they delay every answer so that you have to chat with them for more than one day to be able to just complain. The most unserious business I have ever been in contact with.
Don't subscribe to Adobe plans. They're impossible to cancel. Once you activate a plan and add your card to pay for the monthly or annual plan, it'll be impossible to cancel it. Unlinking your card is impossible. They'll continue charging you month after month, year after year, and you won't be able to avoid the charges. You'll have to ruin your card, block it, and replace it with a new one. They have no support to address the request, and you won't be able to communicate with them easily. They only have a virtual assistant on the Adobe website that's useless; it's an old chatbot with no answers. The service contract for the plans has fine print, with unfavorable conditions for the user. I hired an Adobe AI, and it's useless; it's more of a nuisance than it is helpful; it's useless. That's why I want to cancel that subscription, and I can't; there's no way. It says I owe an invoice when the service is paid for in advance. I checked the Adobe community forum and there are many upset people complaining about the same issue for years, unable to cancel their Adobe subscription. They're scammers; they make it nearly impossible to cancel plans, only to continue automatically and indefinitely charging the subscription against the customer's wishes and with no way to contact them. Don't subscribe to their plans; it will be a torture to cancel them. As of this writing, I'm still having this problem, as are many others. Check the Adobe community forums.
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