Review Time
Feels Like Making a Deal with the MobI'???ve been using Adobe products for many years, but this recent experience has left a terrible impression. I was shocked to find out they charge a hefty cancellation fee'???equivalent to two full months of service. The last time I tried to cancel, I got tricked into staying on longer because the penalty seemed worse than continuing.So I stayed for two more months, and when I finally canceled, they still charged me nearly $60. It honestly feels like a trap. This is hands down the worst customer experience I'???ve had with any software or IT company. Be very cautious if you'???re considering a subscription'???it'???s not as straightforward as it seems.
Warning to anyone considering Adobe: Their 'monthly' '? ?19.99 subscription is actually a 12-month contract with a cancellation fee. You'???ll owe 50% of your remaining balance if you try to cancel early '??? even after paying for months. Very misleading billing structure. I had been paying since 2023 and STILL was made to pay a cancellation fee in May of 2025.
Watch out for a 'free trial'. I cancelled within the given 'cooling off period', and was surprised that I have not received a cancellation confirmation. Monthly deduction still happened. When I logged back again it stated I still had an ongoing plan. When i cancelled again, they charged me '? ?120 as 'early cancellation'??? fee, despite no cost incurred to them. Absolute scam, please do not support unethical companies with your money. There are so many ethical ones, who are struggling and simply deserve your custom more. If you work for this company, please consider changing job, fairness and kindness should be the core of human being, this company does not have these values, many other does.
I think Adobe should probably invest some money into their absolutely shocking customer service skills! Maybe employee people to provide support on callbacks who aren't aggressive & rude! Having someone so aggressive on the phone because I wouldn't give them remote access to my laptop is absolutely unacceptable! Who in their right mind would actually give some random person remote access??? They didn't even need it - if they had bothered to listen to me, I had already told them more that once what the issue was!Threatening me that they would escalate a case & 'might' be able to resolve an issue is also unacceptable. If Adobe are the ones blocking me from using a product (bought digitally from Amazon), then they are the ones who should solve the issue. Amazon aren't the ones blocking the subscription!Obviously, once this issue has been resolved, this complaint will be escalated further - but wow, what an impression Adobe have made! I had an 11 year old child with me on the call & he was horrified!
The apps are an industry standard and Adobe is a monopoly. So there's very little pressure on them to improve anything or care about these reviews. Many people have already said this but for such an expensive product customer support is ridiculously bad. It's nearly non-existent. I've been having issues with my apps randomly logging me out mid-session. After trawling through their website, finally found a link to chat to a customer support agent. Then agents keep dropping out mid-session, transferring me on to another agent as their "shift is ending", simply leaving chat without explanation. Absolute nightmare of Kafkaesque proportions. Hope Affinity or someone else kicks their ahh soon.
They made it impossible to cancel free trial. They said I can't cancel b/c it's processing, then they deleted the account so I could not cancel it, but still kept my cc info and charged me. They refused to cancel it via phone and customer services. I finally got them to say they will try to get approval to cancel it. It's deceptive and trapped. They kept arguing that they can't help, and it cannot be cancelled by them, however, I cannot cancel it either.
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