I think Adobe should probably invest some money into their absolutely shocking customer service skills! Maybe employee people to provide support on callbacks who aren't aggressive & rude! Having someone so aggressive on the phone because I wouldn't give them remote access to my laptop is absolutely unacceptable! Who in their right mind would actually give some random person remote access??? They didn't even need it - if they had bothered to listen to me, I had already told them more that once what the issue was!Threatening me that they would escalate a case & 'might' be able to resolve an issue is also unacceptable. If Adobe are the ones blocking me from using a product (bought digitally from Amazon), then they are the ones who should solve the issue. Amazon aren't the ones blocking the subscription!Obviously, once this issue has been resolved, this complaint will be escalated further - but wow, what an impression Adobe have made! I had an 11 year old child with me on the call & he was horrified!
