Review Time
I didn't have access to all I paid for in Adobe Pro. After spending hours trying to see what I was not doing incorrectly (it MUST have been me, because surely it wouldn't be Adobe, right?) I opened a chat and told the agent I wasn't able to use all the features for which I was Paying. He asked if I downloaded Adobe Pro. (I have the adobe app on my desktop, so why do I need to download again?) I downloaded the app as instructed and it was so large my computer didn't have memory resources to handle the install. I told the agent I just wanted to cancel because the program is unusable to me. He said if I did, I would have a $99 cancellation fee! Evidently this is buried somewhere in the agreement. I read reviews about adobe to see if there were issues and YES! LOTS OF COMPLAINTS just like mine. The FTC and DOJ have a pending lawsuit because of these issues.
The software is fine and has always been fine. My review is about customer experience. Adding an extra user license takes seconds. Easiest thing in the world. Removing a license is a pain in the ass and they purposefully make you jump through hoops to get it done. There's early cancellation fees if you want to remove a license before 'contract expiry' and free cancellation is only possible within a termination window. I get that you want to maximize company revenue but Adobe has done so, consistently, at the expense of giving customers a product/service they actually enjoy using. We have a flexible team and we may need more licenses for a product occasionally for a short time. Unless you want to get stuck paying for these licenses for a year or more, even if nobody is using them, do not use Adobe. Adobe's disregard of user experience makes sure that at the earliest possibility I will switch to comparable software with a better pricing and more license/user flexibility. This way of doing business is not the future.
I can cancel Netflix for free and use it sparingly. This I needed for school for a couple months, but when I went to cancel it I was charged $50. I DO NOT RECOMMEND. Back to "the good old days" of charging fees for canceling a subscription I only needed for a couple months. If you're not going to use it for the entire contracted time, don't sign up. Borrow someone else's. This is why we HATE CONTRACTS, school is only for 8-9 months, but you're charging us for the whole year? End up getting access to the (insert job I get hired for) subscription so why do I need to pay for time I'm not using it for? Let alone be charged an outrageous fee for cancelling it early? Never again.
absolute scam. I started with a free trial .They charged me without notifying me the trial had ended. I don't even use it because it's rubbish. Trying to cancel the plan is horrendous work - and now they want to charge me 80'? ? for cancelling. Shame on them.
Claim your business profile now and gain access to all features and respond to customer reviews.
