I didn't have access to all I paid for in Adobe Pro. After spending hours trying to see what I was not doing incorrectly (it MUST have been me, because surely it wouldn't be Adobe, right?) I opened a chat and told the agent I wasn't able to use all the features for which I was Paying. He asked if I downloaded Adobe Pro. (I have the adobe app on my desktop, so why do I need to download again?) I downloaded the app as instructed and it was so large my computer didn't have memory resources to handle the install. I told the agent I just wanted to cancel because the program is unusable to me. He said if I did, I would have a $99 cancellation fee! Evidently this is buried somewhere in the agreement. I read reviews about adobe to see if there were issues and YES! LOTS OF COMPLAINTS just like mine. The FTC and DOJ have a pending lawsuit because of these issues.
