Review Time
I don't have a good impression of Adobe.1. The computer in my current company was used by a colleague who works in Creative, so it still has Adobe design software on it. It should have been formatted cleanly when it was given to me, but it was still there for some reason. One time, I suddenly wanted to uninstall it. After trying, I finally understood why it was not formatted cleanly before, because it was really too difficult to uninstall, and some files were like dog-skin plasters. Looking at the comments online, many people have similar experiences. Once installed, it is difficult to uninstall!2. When I was modifying the PDF for my parents' visa, I used Adobe's free trial. I forgot to cancel it after using it, and when I saw it again, the first month's fee had been deducted. This is normal and nothing to worry about. However, when I went to cancel the subsequent service, I found that its original free trial was bundled with the annual plan. If I want to cancel it now, I have to pay a termination fee, which is 50% of the fees you didn't pay for the whole year. So for the little bit of editing the visa document at that time, I ended up paying nearly 2000SEK. Although I did not read the contract carefully, I should not have thought that Adobe was a normal app and would not offer such dirty free trials.(Still, they address on the termination fee which is high when you terminate early. However, if you terminate later, the total fee that you pay Adobe is much higher while they won'???t mention that. So, if you don'???t use their services regularly, just cancel asap)
If I could give a minus 10, I would. Basic English is not an option with Adobe India division, which seems to be every interaction. Adobe should have better smarts, your bottom line will catch up to the quality of the corporate decisions to pay peanuts, and get about the same.
Wouldn't help me reactivate a product when a motherboard was changed on my machine and I could no longer use the serial number. I find this unbelievable. This is day light robbery because even though I've paid for a product, I can no longer used it as I wasn't even aware I had to deactivate before the motherboard was replaced. Customer services were awful and unhelpful telling me they couldn't help me. I won't be buying Adobe software again.
Adobe is the worst company I have ever dealt with! Their customer service is a complete disaster and they switch you from person to person constantly when you are trying to get something done! They have completely moved all customer support to India where you can hardly understand anything they say! So frustrating!!! ADOBE YOU SUCK!!!!!
I am going to review Adobe non existing Customer and Technical Service, in my case, wanting to contact them about video editing software!!! If anything goes wrong (software is often rid with bugs, not our fault but theirs), or you have any questions, there is no way at all to contact them, you just have to accept that you have lost your money! And me thinking that Adobe was a reputable company....................... But most are not! Welcome to the modern world! They do have a forum, so instead of paying costumer service staff, or technical service, they think that gullible customers will do the job for them. That maybe worked in the past, nowadays you don't really get any answers and anyway, they have no power to help you if you need a refund or anything!
I have a query about my account that is not covered by the multiple confusing pages of their website which mainly seems to concentrate on marketing. I could not find an email address for customer use nor a phone number, nor even a chatbot relating to the issue I have. So I may have to change to a different photographic editing company.We live in the 21st century and most other companies seem to value customer contact and support in a way that Adobe doesn't. It does not require rocket science to have a "contact us" link at the bottom of the home page on the website.
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