Review Time
The customer support of this company is beyond your wildest imagination of non-existing. I'm having trouble with transferring the Behance-data from my old student account to my personal one that I want to use for now and the future as my main collection of work and portfolio.So some side-notes about this:1) There are FAQs, but they didn't resolve the problem, nor answer it.2) Logical next step, CS. You get to talk to the most idiotic AI-bot that doesn't understand even the simplest of requests and when asked to be connected to a real person, it says it can only do that when you're logged in into a paid-account....(like what? first gigantic red flag)So I want to use software you claim as FREE as part of an account but when having issues with that, I need to pay?3) Ok, sure I have an account of the company I work for, I'll log in and ask the question there. Eventually they send you the exact same FAQ that didn't work a link to a 'submit a request'-form on the website (that didn't work, might I add and needed to go through the breadcrumb-menu to get back to the form on the correct spot...) after filling in the form with all the needed info in the hopes that a person will work on this, you instantly get an auto-reply email..."Greetings from Adobe! This email pertains to our recent discussion about your request for assistance in transferring data from your student profile to your personal profile. We have provided a support link that outlines the steps for transferring the data between profiles:(hyperlink to same FAQ as the CS send)Since there are no further actions required from our end, this case will be closed automatically.However, please feel free to reach out if you need any additional assistance, please don't hesitate to reach out to our Support team at 1800 443 8158 (Monday to Friday). Thanks for working with us,Adobe Customer Care"Ok so now what?- Your FAQ didn't fix the problem- Your CS didn't fix the problem- Your submit a request sends you automatically back to the FAQ, THAT AGAIN DIDN'T FIX THE PROBLEM!....Like am I missing something or are you smokescreening people in circles around your own ineptibility of having a descent way of helping the customers that pay hundreds of dollars/euros on a yearly basis for the software you can't even maintain?
I am livid with extra charges by Adobe that there was no clear indication that I have subscribed to. The cost is way to high. I unsubscribed and then I see another cost pop up for another feature that I apparently opted in to??? Absolute rubbish.
Seriously? You just raised the price for the Photography Plan by 40%? Do you realize how much American products are in jeopardy here in Europe because of your stupid government? We are finding alternatives and boycotting as much as possible. And you raise prices by a huge amount?
I was offered a trial with adobe for a week. When I went to cancel the auto subscription adobe charged me a $99 cancellation fee. Scummy way to do business. I hope that the families of adobe employees get ripped off in a similar way so the company can see their disgraceful business practices.
Just been billed '? ?14.99 for my 20Gb plan up from '? ?9.99. Been in contact with Adobe and they told me I had been sent an email 2 march 2025 but looked back and nothing in my in box, surprise surprise!!They offered me 3 months free but I would need to pay up to the end of the year, they said 20Gb had been replaced with 1Tb in the Cloud. Never used their storage, would never trust Cloud storage, use 8tb external drive.Eventually they agreed to cancel without any cancellation charges, have a print out of the conversation and am cancelling D Debit.Current users beware of this company.
Signed up for a free trial of an Adobe Acrobat subscription and within the trial period tried to cancel only to find out that I would have to pay ~$125 (about 50%) of the full annual subscription fee with the service ending within the month (!!!!!!!!) I'm sure that was buried somewhere deep within the conditions but a) it's misleading and b) it's terrible subscription practice ... I'm going to avoid using Adobe at all cost from here on. Thought they'd be better than this ...
If I could give Adobe less than one star I absolutely would. This is the second time they have charged me for a subscription that I cancelled before the free trial ended and have wanted an extortionate cancellation fee for it. Thankfully the customer support agent was able to waive the fee and cancel my subscription but it'???s disgusting how money hungry this awful company is. The products they provide hardly function yet they think it'???s acceptable to charge what they do. I would never recommend this company to anybody and if they didn'???t hold such a monopoly then I doubt they would still be in business.
I AM SO SICK OF THIS COMPANY. They know they have a monopoly so they refuse to make a product that actually works. I have a brand new $3k 23gb top of the line artists/gaming computer and this absolute junk program keeps crashing my entire system to black screen. It's not my computer, this NEVER happens with any other programs. I've been a loyal adobe user for FIFTEEN YEARS and it gets worse and worse. Customer service either hangs up on me or just wipes the whole program, totally ruins my workflow and costs me hours of work. It crashes non stop every time I have to work. I HATE YOU ADOBE you morally bankrupt POS company. I wish I could rate negative stars.
After being with this company for 7 years ive had technical issues so their AI chat tis as much helo as a choclate fire guard and eventually i chatted wiht the most ignorant and foolish custmoed service person ih vae ever encounteet the amount of lies they told me then when I asked for a transcript of the chat they said they would send it and instead disconnedcted , I took screen shots and am reportingthem ot trading standards
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