Anthony Vermeersch

Reviews

Review of Adobe

Ineptibility of Customer Support and the lack of care for Paying Customers

The customer support of this company is beyond your wildest imagination of non-existing. I'm having trouble with transferring the Behance-data from my old student account to my personal one that I want to use for now and the future as my main collection of work and portfolio.So some side-notes about this:1) There are FAQs, but they didn't resolve the problem, nor answer it.2) Logical next step, CS. You get to talk to the most idiotic AI-bot that doesn't understand even the simplest of requests and when asked to be connected to a real person, it says it can only do that when you're logged in into a paid-account....(like what? first gigantic red flag)So I want to use software you claim as FREE as part of an account but when having issues with that, I need to pay?3) Ok, sure I have an account of the company I work for, I'll log in and ask the question there. Eventually they send you the exact same FAQ that didn't work a link to a 'submit a request'-form on the website (that didn't work, might I add and needed to go through the breadcrumb-menu to get back to the form on the correct spot...) after filling in the form with all the needed info in the hopes that a person will work on this, you instantly get an auto-reply email..."Greetings from Adobe! This email pertains to our recent discussion about your request for assistance in transferring data from your student profile to your personal profile. We have provided a support link that outlines the steps for transferring the data between profiles:(hyperlink to same FAQ as the CS send)Since there are no further actions required from our end, this case will be closed automatically.However, please feel free to reach out if you need any additional assistance, please don't hesitate to reach out to our Support team at 1800 443 8158 (Monday to Friday). Thanks for working with us,Adobe Customer Care"Ok so now what?- Your FAQ didn't fix the problem- Your CS didn't fix the problem- Your submit a request sends you automatically back to the FAQ, THAT AGAIN DIDN'T FIX THE PROBLEM!....Like am I missing something or are you smokescreening people in circles around your own ineptibility of having a descent way of helping the customers that pay hundreds of dollars/euros on a yearly basis for the software you can't even maintain?

1
Date of experience: Sep 11, 2024

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