Review Time
Company of cheaters. It's nearly impossible to cancel subscription. Even if you cancel it and they confirm it, it's still not canceled. I was paying monthly cost for entire year and didn't use it single time, because I don't need it! I cancelled it several times during that year, and now I receive an email regarding my subscription renewal. I cancelled it again. Thieves, cheaters, I hate Adobe. I will never use it even if I need it! I don't work with liars and cheaters !
Shitiest company to date. Scams their customers to automatical renewal of licenses then makes them pay 300 USD to cancel the ongoing subscription.Hope this company burns in hell..Im a student for crying out loud. Will avoid this company like the plauge.
I've been an Adobe customer for nearly 20 years. Due to outdated two-factor authentication (old email and phone), I lost access to my account. I still have access to my main email and could verify my identity, but Adobe refused to offer any recovery process.Instead, support agents kept pushing for plan extensions and discounts, then canceled my subscription '??? without restoring access to my files stored on Creative Cloud. This is a clear violation of basic consumer rights and data access policies.Adobe has made me lose access to my own work and is hiding behind automated systems and scripted agents. I'???m already filing complaints on national consumer protection platforms and considering legal action.
Auto signs you up to an annual contract after free trial instead of a monthly contract which is normal with most subscriptions. Hefty cancellation charge. For anyone else in this situation, if you contact customer support, they can give some free months subscription which helps lower the cancellation charge
I contacted support to cancel a subscription on my account. In the process, they did the annoying standard practice of trying to sell another subscription, which I declined multiple times despite that the support rep added a subscription to my account against my will which I had to contact support again to cancel that subscription. They said they would start a refund for said subscription. 6 days go by and the payment has now been marked as posted on my bank account and I see no refund to my card, I contact them again asking about my refund and they tell me they never got a payment so they can not refund me. I then had to contact my bank and file a dispute, which has been accepted, and I have been given my money back, but now I need to update my card details everywhere I use that card, which is a hassle. This company is full of fraudsters. DO NOT USE THEM.
I would give a 0 if I could!!! Do not fall for Adobes free trials as they will charge you regardless. Customer service doesn'???t help at all, they told me I had no account and was not showing in their system and then when I would not give them my card details to reverse the charges they would close the chat. I spoke to 4 different people. I have reported to ACCC for misleading customers and wrongfully charging without permission. This is not legal and needs to be stopped.
Claim your business profile now and gain access to all features and respond to customer reviews.
