Review Time
What a dreadful, unhelpful company this is. I have a file i cannot remember putting a password on so therefore cant remember the password, I'???ve tried password i have ever used, nothing. Got into private chat with them and they were no help whatsoever.
Never been a fan, but they are getting worse. How hard is it to redeem an Elements download? Very. No support of course. If I was an IT illiterate you might just think I was stupid. IT Pro for years running servers and networks. They make it soo hard.
I've been paying for Adobe Photoshop for years thinking it was a monthly subscription. I retired this week and went to cancel my subscription and got charged $174.00 because it's a yearly subscription from whatever date to whatever date in this year. I pay monthly and I understand that I the price I was offered this was based on a year but after years and years of paying to charge me for the months I didn't use after all this time is criminal. I will NEVER pay for anything Adobe ever again. There are free options out there (Affinity is one) if you don't want to be robbed.
Adobe customer support team is incompetent and is never able to assist me with anything. I ask them questions and neither supervisors or managers have the knowledge to assist me with their products. Team has to escalate the request and takes a week to get a response. I asked AI my questions and received a clear response immediately. There is no need to have this customer support team. They should all be fired and Adobe should remove the customer support team.
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