Review Time
Adobe had everything that I needed to use for a major project while I was in school: Document readers, Photoshop, Video editors, the whole 9 yards. The catch is that everything I had worked incredibly slow and then I later discovered that, without my knowledge or permission, my plan was changed to a monthly subscription, but I had to pay for THE ENTIRE YEAR. The only way out of this ridiculous subscription would be to pay off the entire remaining debt, which at the time I did not have the money for. I only needed these applications for a 3 month period and have since paid for a full year. I will never recommend or use Adobe products or applications unless I am forced to again. What a terrible way to completely abuse the time and finances of your clients.
A wide range of products, but very expensive compared to the competition.Use Premiere pro for video editing, but the monthly costs include loads of other apps I don't ever use. Can be buggy and crash, have seen lots of recomendations for an alternative that I'm planning to swap to once my 1 year is up.
So it's sunday. Adobe inc. has tried to charge my account 3 different times today for a subscription I'm not even using. So I contact customer service to cancel my subscription go through all the automated options to get there, just to get the message "you have reached us outside business hours." So I call back and I go through the automated process again, except I push all the options as if I wanted to purchase a product. And guess what I got? A customer service representative..... Working overtime apparently(sarcasm).
Today, the same thing happened as it did last week. I went to open a document I was working on today (a book) and yesterday, and both disappeared as I was reopening them. I didn't do anything different. And just like last week, I was saving everything multiple times. When I asked for assistance last week, someone from their IT tried to get full access to everything on my laptop to fix the problem. I wouldn't allow this and asked them to walk me through it step by step. 15 minutes passed, and the person was still hassling me to give access through constant prompting. Right at the end, when he wrote that the matter needed to be escalated, my book appeared again. It just came from nowhere, just as it disappeared. Something is wrong with Adobe, or someone in their company is hacking my work. I pay for a subscription, and this isn't fulfilling the requirements I'm paying for. Because this is the second time this has happened, I would like to report a breach and escalate this matter to be investigated. I have highly confidential material saved in Adobe, and if my privacy and confidentiality have been breached, or my book is being stolen, this needs to be reported to the authorities. I have tried to contact Adobe today. However, this isn't their working hours so that no one can help me, and I urgently need my book so that I can send it to my lawyers tonight. My latest version has completely disappeared, this is 6 months of my work, 70,000 words..
Terrible user experience with the '???free Trial'?? which didn'???t have the functions I needed. When cancelled they charged over $200 as an early cancellation fee and cut you off immediately. Absolutely shocking and I'???m not sure how they get away with charging this for services not even providing.
I paid $239.88 for Adobe Acrobat Pro and have not been able to download the software. When I called 1-800-833-6687 to ask for help, only AI would talk and ask limited questions. I could not answer them and pressed 0 repeatedly and Adobe hang up on me. Interestingly if you call Sales at 800-585-0774 you get a real person in 1 minute, who then basically hangs up on you when you tell them your experience has not been good.
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