Pedro Souza

Reviews

Review of Adobe

I've beLocked out of my account after 20 years '??? Adobe refused to helpen an Adobe customer for ne

I've been an Adobe customer for nearly 20 years. Due to outdated two-factor authentication (old email and phone), I lost access to my account. I still have access to my main email and could verify my identity, but Adobe refused to offer any recovery process.Instead, support agents kept pushing for plan extensions and discounts, then canceled my subscription '??? without restoring access to my files stored on Creative Cloud. This is a clear violation of basic consumer rights and data access policies.Adobe has made me lose access to my own work and is hiding behind automated systems and scripted agents. I'???m already filing complaints on national consumer protection platforms and considering legal action.

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Date of experience: Apr 27, 2024

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