They made it impossible to cancel free trial. They said I can't cancel b/c it's processing, then they deleted the account so I could not cancel it, but still kept my cc info and charged me. They refused to cancel it via phone and customer services. I finally got them to say they will try to get approval to cancel it. It's deceptive and trapped. They kept arguing that they can't help, and it cannot be cancelled by them, however, I cannot cancel it either.