Review Time
SiteGround's support is routinely garbage. While the agents are friendly, you have to explain the same issue over and over again, and they routinely gaslight their customers instead of addressing the underlying issue (which is nearly always attributable to some misconfiguration or change on their end). We've had dozens of issues with email delivery, forwarding, website uptime, etc., which are only ever resolved after several escalations. Their cancelation policy also only allows cancelations within 30 days, even if they later change their configurations in such a way that adversely impacts your service with them, so you're locked in to something that costs a fortune but doesn't work. Buyer beware.
We were experiencing very slow load times on our site's frontend and 5+ minute load times for the WordPress admin. SiteGround blames it on Cloudflare and tells us not to use it and recommends their CDN instead. They have no interest in identifying the root cause. Just blame the 3rd party and recommend more SiteGround services.If you use Cloudflare, don't use SiteGround.
Downgraded our hosting, the web site clearly states that the current plan's payment will be prorated and applied towards the new one based on the new plan's pricing. It states this as you're agreeing to the terms of the downgrade. After the downgrade the exp date for the hosting didn't change as promised, so I reached out to customer support, who so far has been unable to do anything fix this error and just gives the run around on chat support. Looks like a chargeback might be the only way to get this billing error corrected. Update: The info in their reply below is 100% false, we have the documentation to prove it and will be providing to BBB as well as the bank to get this corrected. Update 2: They resolved the issue after the complaint here, starting a BBB complaint, and mentioning we would need to contact the bank about the billing error. Someone there finally reviewed the details and, per their reply below, decided our complaint was '?€œfair'?€ ?. At least they fixed it in the end (seems only because it was public), and hopefully they correct the misinformation on their website so it doesn'?€™t happen to others.
I work for a town in Connecticut, USA and paying for our subscription was very difficult and time consuming. The town did not want to use a credit card so we asked for an invoice and sent a paper check for payment. SiteGround does not accept checks. We finally got a personal credit card to work. Hopefully things will go smoothly now.
Firstly I really appreciate the great support that I get from Siteground. The problem this time is that it took me like 30 minutes to find the 'chat' button. I know we are in the age of AI but you all need to keep your customers in mind. I am 61 years old and find it a success if I can extend my monitor screen over two screen rather than duplicate the screen. Sure! Let AI try to solve the issue but have a 'chat' button visible after AI attempts. The suggestions were great, I imagine, have of them I did not understand..so naturally I am going to select 'other' and try desperately to get some time of 'human'. When I did finally connect the support was great!
When you get a chat going on a website these days, it's hard to know who/what you're talking to. A lot of sites have AI-based chatbots which spit out very simplistic, generic and rather tiresome advice, as if we didn't have brains to think with. Thankfully, I was able to determine early on that this was actually a human that I was talking to. If this was a chatbot (which I can usually tell by the quality of the conversation, lack of occasional typos, etc.) then I'd give it maybe 1 or 2 stars. The issue on Siteground was fixed with minimal fuss, which was great as I detest working on websites.
I spent 6mths building a website on a subdomain, I requested a simple domain transfer and delete all the files from the main domain. This was not done properly. They pass me around 6 different members of staff who had not got a clue, each not reading previous messages and one of them then goes ahead and mixed the sub domain with the main domain! Our website is now left with two themes, files and folders all in the one place leaving awful conflicting issues. Siteground have been provided with clear factual evidence of all and are still refusing to take any accountability. The complaints department do not return emails, no mangers anywhere to pass onto, they close the ticket so there is no other way forward for me to take this further only down a legal route. I am unsure why there are so many five star reviews on here as the incompetency of Siteground has been shocking.
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