Review Time
Terrible Experience After Years of Loyalty - Avoid SiteGround!I have been a loyal SiteGround customer for years, but my recent experience has completely shattered my trust in this company. If you value reliability and good customer service, I urge you to look elsewhere.Service Terminated Early:I knew my service was set to end tonight, and I had planned everything around that timeline. To my shock, SiteGround terminated my service prematurely today, leaving me in a lurch. This isn't more than just inconvenient; it's downright negligent.Paid for New Service - Received ZERO Support:In preparation for the service termination, I had already purchased a new service to migrate my website. I contacted customer support, expecting they would grant me extra time to move my files'?€”especially considering I'd been with them for years. Not only did they refuse, but their response was dismissive and uncaring. I'm now locked out of my website and files because of SiteGround's inflexibility and poor customer service.Unacceptable Treatment of Loyal Customers:For a company that claims to prioritize customer satisfaction, SiteGround's actions are a complete betrayal of that promise. I can't believe how poorly they treat their long-term clients. The lack of empathy and support I received during this stressful time is appalling.Conclusion:If you're thinking of choosing SiteGround, I strongly recommend you reconsider. The risk of being treated as just another number, with zero regard for your needs or loyalty, is too high. I'll take my business elsewhere and strongly advise others to do the same. SiteGround has lost a long-time customer, and I will make sure others are aware of their subpar service.
These crooks slammed through a hosting auto-renewal despite (1) never so much as emailing me to note this was coming up and (2) MY NOT ENABLING AUTO-RENEWAL. What should have happened was that I was contacted about my decision whether or not to renew; what actually happened was they renewed it "for" me. Worse, the credit card company found for them on dispute. NEVER AGAIN.
**SiteGround Hosting Review** I recently purchased a hosting plan from SiteGround and faced an extremely frustrating experience. I couldn't verify my phone number, which locked me out of my account. I requested a refund, but it hasn't been processed yet. To make matters worse, I can't access their support or live chat because they require me to log in, which I can't do. Overall, this has been a disappointing and unprofessional experience. I would not recommend SiteGround to anyone who values reliable customer support.
Let me be very clear: SiteGround will smile while they extort you.I'?€™ve been a loyal customer for years. Referred people. Spoke highly of them. But the moment I hit a tough patch financially and couldn'?€™t renew my hosting, I learned exactly what kind of company they really are.My hosting expired in April. I reached out recently, hoping to at least save my data before it was deleted. They confirmed backups do exist, but I'?€™d have to pay a $100 '?€œrestore'?€ ? fee to access my own websites. And that'?€™s on top of a $49.99 fee just to renew the hosting for one month.Here'?€™s the kicker: that $100 fee is waived if you pay within 30 days of expiration, but when I explained that I simply couldn'?€™t afford it back then and still can'?€™t now, they offered no flexibility. No compassion. Just a smug shrug. According to them, it doesn'?€™t matter why you couldn'?€™t pay. If you'?€™re past that arbitrary window, they'?€™re happy to ransom your data.And while they'?€™re charging me $49.99 for a single month of hosting, their current promo is $7.49/month, but no one offered that either. I wasn'?€™t even given the option to restore just one site. No partial help. No read-only access to download my content. Just a cold '?€œpay the full amount or lose everything.'?€ ?So to be crystal clear:SiteGround will hold your website hostage and delete your data if you can'?€™t pay their inflated fees in time, no matter how long you'?€™ve been a customer, or how hard things are.They'?€™ll wrap it in polite live chat small talk, but make no mistake, this is exploitation, plain and simple.If you'?€™re a small business owner, or someone who values empathy, avoid SiteGround at all costs. Because the second life gets difficult, they'?€™ll drop you without a flicker of conscience.
We recently faced numerous email bounced. These emails template have been used for years and running on Siteground. Despite multiple attempts to reach their support, minimum help was rendered. Despite getting the issue resolved by Eliyan Peychinov which their system unfairly bounced our email as spam, the issue occur again the very next day.The other support continue to behave like a robot and rely on system to verify the email instead of investigation and understanding the content in the email which is a SOP template. All I could say is that Siteground support have gone bad to worst.
I have used SiteGround for a few Wordpress/Woocommerce sites and one static website. I have no complaints about the low-cost introductory offer that goes way up after a year - this is known from the beginning and should not be a complaint.I have two main reasons for giving them only two stars:1) What they don't tell you is that they have inode limits for the websites and backups. This is not advertised, it's not on the sign-up page, and I didn't find it anywhere in the fine print either. I didn't even know what a inode was before I was told by a SiteGround tech. support person that I needed to upgrade my plan because I had exceeded my inode limit (exceeded my file count limit). Even though my site was well under the GB limit, it was a site that had lots of small images. Part of this is because WP and Woocommerce (and other plugins) make 5-10 additional sized files of every image that is uploaded the the WP media gallery.2. Was already mentioned in #1 above: About half of the time I created a ticket for technical support, the solution presented by SG was for me to upgrade my plan. I was eventually on the GoGeek (highest) plan. Then I started getting told I should upgrade to SG Cloud hosting. This was for websites with very low traffic. The constant upsells during technical support became too much. After many years, I left SG for other hosting.
only worked for 1 month, the website was down many times, they limited the database capacity to 1gb, when I bought it, there was no such thing on the homepage!they said the website was ddos, I asked chat gpt and they said that the log only accessed images quite normallyBAD HOSTING
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