Review Time
Avrage, they have great customer service. Spoke to Yordan that was especially really great. But the service really avrage, alot of issues if you're a real developer this sucks, if you just want an easily managed wp installation it can work i guess. Would been 1000 times worse if it werent for their excellent customer service.
The service overall is good. However I had to cancel early as my developer migrated my site to a different platform and Siteground was completely unwilling to refund me the balance of my unused hosting for the remainder of the year. Which I'm not even sure is legal.
I have been an undemanding customer of SiteGround for several years for their hosting and email services.However, their customer support is so bad that it makes SiteGround unusable.I almost always access SiteGround email services using MS Outlook on desktop. However, I recently noticed that some expected emails were not being received. I found that on some (not all) email accounts, SiteGround had silently introduced '?€˜better'?€™ (their term) Spam Detection, which faithfully junks all kinds of emails, including those of some much-wanted senders. I only found this when logging on to one of the affected email accounts via webmail, finding a stack of wanted emails in their Spam folder. These were completely invisible to my desktop client.I guess that SiteGround decided that they only want to support Webmail access to their email services. And even that isn'?€™t good. If you log on to one account via webmail, then logout then try to login to a different account, the login is always rejected. BUT if you use a different browset with the same authentication details, that login is accepted. So there is a serious bug in their webmail JavaScript.I also found that I couldn'?€™t log on to their hosting services. This is strange since the password was supplied by my Password Manager, and nothing has changed on my side for several years. So of course, I requested and re-requested a password reset. This never arrived.Ah, you might think: Call their customer support?No. Not possible. You can ONLY contact customer support AFTER you have logged on.In fact, you can ONLY contact a person if you foolishly want to buy a new service from SiteGround.After writing the first version this review and sending a message to their CEO via LinkedIN, the unchanged password manager was suddenly able to login.Now, I could access SiteGround customer support, but only in the form of a bot (I call it BotM). It is quite good at providing facts, like: '?€œNo you cannot disable our Spam Detection service. Instead, you must whitelist every domain that you might receive email from.'?€ ? Not a great feature when you are trying to win new customers.However, BotM has no interest in solving problems or learning about bugs. Maybe I'?€™m just old-fashioned, but I would prefer using BotM to provide information when buying a service, and chat with a person when trying to solve a problem or report a bug.Anyway, SiteGround won'?€™t be my problem for much longer.
I have a business site, I pay Siteground more than any other company I am hosting with; my site went down with the error "There has been a critical error on this website.", now I have to pay their developers to fix it, and whats more their support washed their hands of my issue, I have websites up from 2016 and never once this happend.. I am gutted. no one has touched this website, this is a hosting issue because the website just 'vanished' and the answer:"I really wish if I could assist more, Nick. In that case I would suggest to check this article where you can review the focus on our support and what topics we are able to assist with - "
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