Review of SiteGround
I have been an undemanding customer of SiteGround for several years for their hosting and email services.However, their customer support is so bad that it makes SiteGround unusable.I almost always access SiteGround email services using MS Outlook on desktop. However, I recently noticed that some expected emails were not being received. I found that on some (not all) email accounts, SiteGround had silently introduced '?€˜better'?€™ (their term) Spam Detection, which faithfully junks all kinds of emails, including those of some much-wanted senders. I only found this when logging on to one of the affected email accounts via webmail, finding a stack of wanted emails in their Spam folder. These were completely invisible to my desktop client.I guess that SiteGround decided that they only want to support Webmail access to their email services. And even that isn'?€™t good. If you log on to one account via webmail, then logout then try to login to a different account, the login is always rejected. BUT if you use a different browset with the same authentication details, that login is accepted. So there is a serious bug in their webmail JavaScript.I also found that I couldn'?€™t log on to their hosting services. This is strange since the password was supplied by my Password Manager, and nothing has changed on my side for several years. So of course, I requested and re-requested a password reset. This never arrived.Ah, you might think: Call their customer support?No. Not possible. You can ONLY contact customer support AFTER you have logged on.In fact, you can ONLY contact a person if you foolishly want to buy a new service from SiteGround.After writing the first version this review and sending a message to their CEO via LinkedIN, the unchanged password manager was suddenly able to login.Now, I could access SiteGround customer support, but only in the form of a bot (I call it BotM). It is quite good at providing facts, like: '?€œNo you cannot disable our Spam Detection service. Instead, you must whitelist every domain that you might receive email from.'?€ ? Not a great feature when you are trying to win new customers.However, BotM has no interest in solving problems or learning about bugs. Maybe I'?€™m just old-fashioned, but I would prefer using BotM to provide information when buying a service, and chat with a person when trying to solve a problem or report a bug.Anyway, SiteGround won'?€™t be my problem for much longer.
