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After our web designer uploaded some infected files, our grace period of three days ran through the weekend, no big deal. When I addressed the issue on Monday morning, I had the malicious files deleted by 8:30 am, following the instructions you provided. I submitted a request to have our site re-enabled. I got no response. I asked for it to be scanned which the documentation said it was clean that would close the case. I assumed that would have the site re-enabled. It did not. After digging around our your site this morning I finally ran across the chat and call options, where I engaged in a chat, that finally got the site reenabled. My issue is there is no simple way to get to the chat or call service and at every turn the site is promoting add-on services with no clear way to get to someone who can provide customer service reasonably. It makes it more than apparent that Siteground has driving additional revenue as a much higher priority than customer service. Based upon my experience, I am going to assume this will fall on deaf ears, but you provided the opportunity. It is unfortunate that getting to real customer service is not this straight forward.
Thanks to the patient waiting of technical support, providing professional answers to some common-sense questions, filling my gap and giving me the direction to solve problems. I hope to get more experience of landing in siteground and google with vps
I forgot to turn off the auto-renew, I ask for a refund just 1 hour after the auto-renew from them and I got with the 'no refund policy' so be aware that the make the auto-renew of their services an automated charge + they don't refund. Support was great but ultimately their auto-renew and refund policies are a joke.
The chat hotline (with Daniel) was excellent. No problems there. One problem I had was that my login details did not work when I tried to login. Somehow, all my attempts at using my 2 emails and 2 passwords did not work. And yet, I was always prompted to login before getting help - when it was the login process that was the problem. It took over an hour to find a way around that. It would be great if Siteground could create a shortcut for help with login problems.
suppot its good, but for purshase i have 2 problem 1. in my order and validate mout because my charge is in pesos mexicano and your expect my answer in dollar, i dont have de mount for automatic conversion for my bank. 2. dont make my register preview of my purshase , only after, its a problem, and cant teel with suport in any part of your website, only after have problem with my purshase "failed", please put BIG BUTTOM for suport o chat previw at purshase
I had lots of positive experience with SiteGround, but things took a turn at the end of January 2025. Lets start with the positive. Siteground works very well and support is helpful - until it isn't.My sites were shut down due to CPU limits, with no prior warning. When this happened, I had to contact support to get it turned back on. While I noticed quickly and they responded quickly, they told me that the shutdowns would continue if I hit the limit again.I tried to be proactive, reaching out to them early in February, working on reducing CPU usage, explaining that I'?€™d fixed the issue on my end but I'?€™d likely need more CPU resources for the rest of the month.They bluntly told me that increasing limits wasn'?€™t possible, and that I'?€™d just have to deal with potential downtime and contact them each time the site went down. This was unacceptable for any serious business. I would have been willing to pay for my sites not to go down but there was no way to do so. Especially since I'?€™m in a different time zone and could potentially be asleep while my site was down for hours during the European day. That's exactly what happened. My sites were down for about 8 hours.They didn't offer any real solution other than upgrading. It was clear they were only interested in pushing me to a higher plan. Support was always helpful for years before but if you grow you have to upgrade.Ultimately, I spent over a month and a half migrating away from SiteGround instead of doing the work I was supposed to do, and it was one of the best decision I'?€™ve made.If your website is expected to grow, avoid SiteGround from the start. They are fine for small sites, but if you'?€™re serious about growth, their limits will not only hold you back. They will stop you completely.What did I do? I moved to a cloud hosting. It was intimidating at first but don't worry, it's not that complicated. It's time consuming but very rewarding.I have been making websites for 15 years but only now, when moving away from Siteground, relized that I had no idea about hosting.The upgrade to Siteground cloud hosting would have been 100 euros a month instead of the 45 euros a month I paid on the highest shared hosting plan at Siteground. The 100 euros would have been fine but learning about and looking at the specs, I realized that that's not where it would end, that I will have to upgrade again in the foreseeable future.I now run 4 servers that on Siteground would be hundreds of euros, 600 at least but probably more. How much do I pay? 100 euros. It's so much faster.I also have a dedicated email server and dedicated transactional email provider. None of my emails go to spam anymore and they arrive way faster. When I was on Siteground, they would blame me and my email content for emails not arriving but it's clearly their fault. In the 2 weeks since moving the email, I sent about 1500 emails. Guess how much went to spam!0.I have a cloud planel that has way more features than siteground and I am now in full control of everything. I divided sites to 4 different servers. That way heavier sites don't slow down smaller ones and get the resources they need.Siteground will also blame slow sites on you. They will blame the cpu limit hits on you. Support is super helpful and Siteground works very well. Don't get me wrong. But it only does until it doesn't, and when it doesn't, when you grow, you will have no other option than to leave or to overpay massively.If I would have known earlier, I would have made the switch years ago. Everything is better now.
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