After our web designer uploaded some infected files, our grace period of three days ran through the weekend, no big deal. When I addressed the issue on Monday morning, I had the malicious files deleted by 8:30 am, following the instructions you provided. I submitted a request to have our site re-enabled. I got no response. I asked for it to be scanned which the documentation said it was clean that would close the case. I assumed that would have the site re-enabled. It did not. After digging around our your site this morning I finally ran across the chat and call options, where I engaged in a chat, that finally got the site reenabled. My issue is there is no simple way to get to the chat or call service and at every turn the site is promoting add-on services with no clear way to get to someone who can provide customer service reasonably. It makes it more than apparent that Siteground has driving additional revenue as a much higher priority than customer service. Based upon my experience, I am going to assume this will fall on deaf ears, but you provided the opportunity. It is unfortunate that getting to real customer service is not this straight forward.
