Review Time
I'?€™ve been with SiteGround for literally years and used to recommend them to everyone but the quality of service has seriously gone downhill over the past 2 years!Recently, one of my smaller sites was taken offline without warning due to so-called '?€œresource overuse.'?€ ? I checked all server metrics myself daily (CPU, memory, bandwidth), and everything was well within limits. No prior alerts, no genuine support just a sudden restriction (putting a red x on your website for all your customers to see) and a push to upgrade to their overpriced Cloud hosting.Support used to be responsive and customer-focused. Now it feels like they'?€™re only interested in upselling. Every reply is a generic push to upgrade your plan. There'?€™s no effort to actually help you troubleshoot or resolve issues anymore.I'?€™ve moved most of my sites to Hostinger, where the service is faster, cheaper, and support actually helps you. I only had a few left with SiteGround out of loyalty, but this experience has made it clear they'?€™re no longer the provider they once were.If you're running a small business or depend on your website being live, think twice before choosing SiteGround.Update/answer to response that was given: Recently, our administrators detected slow database queries on one of your sites that were consuming a significant amount of the shared server resources. We set a limit to ensure fair resource distribution for all of our clients on that server, as the usage was substantial enough to potentially overload it if no quick action was taken.The same site has been experiencing similar slow query issues for about a month. Our support team's aim was to keep you updated on the situation through a few tickets and offer comprehensive assistance by identifying the slow database queries and sharing how to troubleshoot and optimize the site on your end. We wanted to avoid any further issues as we realize uptime is crucial - We had 1 chat and after that nothing until the site was banned 3 weeks later, NOT ONE WARNING IN 3 WEEKS - UNACCEPTABLE! - no server spikes whatsoever during this time (from my dashboard) I actually moved this site to a standard business plan with Hostinger, not even Cloud and there have been so issues since, not surprised by this (1/2 price of the siteground plan - Siteground are no longer supporting their customers, based on their response taking zero accountability in the issue!
Service guy was fine, but Siteground's email service and policies are broken and he cannot change them.80% of the email they block as junk, isn't. You have to constantly log in via webmail to all your accounts (separately) and manually unjunk all the good email. They do not allow you to turn this off and their proposed solutions require constant logging in to implement (and don't work). Much better to download some junk, than to miss important emails - but they don't care.-------Reply to their response:What an arrogant and unhelpful reply - I already know all that. Training your broken system and adding addresses to whitelists takes constant maintenance by the user (on each account) and doesn't work. The one feature that would fix all this would be ALLOWING THE USER TO TURN THIS CRAP OFF. Which you refuse to do - so you obviously couldn't care less about 'invaluable feedback" from your customers.As mentioned, only captures 5-10 emails per day, but 80% are not junk. So what is the problem with users turning it off?As I said to your customer support - I can manage filtering at my end, but only if you let my email through in the first place.
Site Ground have hosted my website since 2019, its worked well and I've not needed to use their support until now. My website needed upgrading due to some features no longer being supported and I decided not to do this due to expense, but renewed my Domain Name with Site Ground to use in the future and to continue using the email address. However the email address does not work and despite hours of 'communication' with AI generated instructions it still isn't working. I'm repeatedly directed to contact the support team but without a website this is not available to me. This is So frustrating and I'm losing clients. Please avoid.
Site Ground charged me for a service that I didn't previously have as an "add on" to an auto renewal. They somehow managed to get a charge to go through on a card that had been stolen. They are the only service I subscribe to that has managed to finagle a way to do that. After hassling around with the site for 45min. I finally reached a rep who refunded the hosting fee, but would not refund the domain charges. I cancelled my service immediately, but they will not actually do that for 1 year, since the funds are magically spent the second the charge goes through. I strongly recommend that you seek help elsewhere and not have to deal with this sort of thing. I searched and searched and never found a phone number. Highly dissatisfied with this company!!!!!
I run a small IT consultancy business and carefully selected SiteGround as my partner for domains, and webhost. However, recently I contacted support because I was charged twice, '? ?17.99 for a domain transfer and then '? ?17.99 for its renewal. Support chat confirms that if you transfer your domain to them within 10 days of its expiry, it will extend the renewal by 12 months. (nowhere does it state this). However, due to my own efficiencies, I transferred the domain within its expiry notice period (but greater than 10 days) which triggered them to take '? ?17.99 for the transfer then ask for a further '? ?17.99 for renewal. When I asked him to see if there was anything he could do to rid me of this charge as I have around 20 domains to transfer over, he ignored the question said he will 'feedback' then closed the chat.This is not how you do business and now I am looking for another partner to host these domains and associated webhosting and move the lot away from them.
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