I run a small IT consultancy business and carefully selected SiteGround as my partner for domains, and webhost. However, recently I contacted support because I was charged twice, '? ?17.99 for a domain transfer and then '? ?17.99 for its renewal. Support chat confirms that if you transfer your domain to them within 10 days of its expiry, it will extend the renewal by 12 months. (nowhere does it state this). However, due to my own efficiencies, I transferred the domain within its expiry notice period (but greater than 10 days) which triggered them to take '? ?17.99 for the transfer then ask for a further '? ?17.99 for renewal. When I asked him to see if there was anything he could do to rid me of this charge as I have around 20 domains to transfer over, he ignored the question said he will 'feedback' then closed the chat.This is not how you do business and now I am looking for another partner to host these domains and associated webhosting and move the lot away from them.
