I'?€™ve been with SiteGround for literally years and used to recommend them to everyone but the quality of service has seriously gone downhill over the past 2 years!Recently, one of my smaller sites was taken offline without warning due to so-called '?€œresource overuse.'?€ ? I checked all server metrics myself daily (CPU, memory, bandwidth), and everything was well within limits. No prior alerts, no genuine support just a sudden restriction (putting a red x on your website for all your customers to see) and a push to upgrade to their overpriced Cloud hosting.Support used to be responsive and customer-focused. Now it feels like they'?€™re only interested in upselling. Every reply is a generic push to upgrade your plan. There'?€™s no effort to actually help you troubleshoot or resolve issues anymore.I'?€™ve moved most of my sites to Hostinger, where the service is faster, cheaper, and support actually helps you. I only had a few left with SiteGround out of loyalty, but this experience has made it clear they'?€™re no longer the provider they once were.If you're running a small business or depend on your website being live, think twice before choosing SiteGround.Update/answer to response that was given: Recently, our administrators detected slow database queries on one of your sites that were consuming a significant amount of the shared server resources. We set a limit to ensure fair resource distribution for all of our clients on that server, as the usage was substantial enough to potentially overload it if no quick action was taken.The same site has been experiencing similar slow query issues for about a month. Our support team's aim was to keep you updated on the situation through a few tickets and offer comprehensive assistance by identifying the slow database queries and sharing how to troubleshoot and optimize the site on your end. We wanted to avoid any further issues as we realize uptime is crucial - We had 1 chat and after that nothing until the site was banned 3 weeks later, NOT ONE WARNING IN 3 WEEKS - UNACCEPTABLE! - no server spikes whatsoever during this time (from my dashboard) I actually moved this site to a standard business plan with Hostinger, not even Cloud and there have been so issues since, not surprised by this (1/2 price of the siteground plan - Siteground are no longer supporting their customers, based on their response taking zero accountability in the issue!
