Review Time
Siteground Only Gives AI Support; Terrible After You've PaidI pre-paid a year with Siteground and was mostly happy because I didn't have too many issues. I had an issue where one of my plugins caused a PHP error and I was easily able to restore an automatic backup from the day before. All good.But when I had an issue that I couldn't solve myself, it became a loop of AI support responses that I couldn't get out of easily. The AI would give you the "answer" and if it didn't work, it gave you a link to live support.But the link to human support just routed you back to the AI. FML.So if you can get to live support eventually, they're OK but you're fatigued from going through the loop to get to them. It's like they want you to just give up before connecting you to an actual person.Last time I contacted support, I got notified that my INITIAL payment was TRIPLING upon renewal. I fought their AI until I was so upset that I was swearing which got me to their actual human support.Once I finally got through to an actual person (I assume; it was a billing question), they just said that I should cancel without addressing the retention question that I asked. The context was that it went from like $10/month to $30/month for SHARED HOSTING. I wanted to know why and to see if they cared to keep me as a customer vs me switching. The answer was no. Switching to Hostinger which is more highly rated according to Google/ChatGPT.Just don't do it.
I have 4 accounts with you-Indrainc.comIndradocklift.comaspenlakenebraska.comAspen needs to go on its own account/credit card, your help desk told me I could just go to the payment section and add the new card but it does not allow me to spiffy what account gets charged to what account.
We trusted this company with over 20 small business websites. What we got was a disaster. Twice now, all our sites were randomly taken offline on a weekend'?€”without warning, without explanation.The reason? An inode limit buried deep in fine print. Even after upgrading from the so-called '?€œUNLIMITED GrowBig'?€ ? plan to '?€œUNLIMITED GoGeek'?€ ? (what a joke), they still pulled the plug on us. No storage dashboard to oversee limits, no emergency fallback. Just vanished websites.There were no websites added after upgrading to the suggested GoGeek plan. They just take all websites offline at random times at weekend, twice now on a saturday or sunday. This isn'?€™t just a personal inconvenience'?€”we lost a '?‚ ?26,000 client because they couldn'?€™t access a demo site in front of their shareholders. We'?€™ve had multiple customer complaints, and we'?€™re now forced to migrate all sites away and are preparing legal action for damages.Their use of the word '?€œunlimited'?€ ? is intentionally misleading and should be illegal under EU consumer law. If you'?€™re running a real business, stay FAR away. You could lose everything without notice.
They charged me two weeks early for my domain renewal without telling me and then refused to refund it even though it was before the date it was actually supposed to renew. They also make it very confusing to cancel subscriptions.
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