SiteGround

2.7
2.7 from 292 Reviews and Ratings
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Chance
Heartless, exploitative, and happy to hold your data hostage.

Let me be very clear: SiteGround will smile while they extort you.I'?€™ve been a loyal customer for years. Referred people. Spoke highly of them. But the moment I hit a tough patch financially and couldn'?€™t renew my hosting, I learned exactly what kind of company they really are.My hosting expired in April. I reached out recently, hoping to at least save my data before it was deleted. They confirmed backups do exist, but I'?€™d have to pay a $100 '?€œrestore'?€ ? fee to access my own websites. And that'?€™s on top of a $49.99 fee just to renew the hosting for one month.Here'?€™s the kicker: that $100 fee is waived if you pay within 30 days of expiration, but when I explained that I simply couldn'?€™t afford it back then and still can'?€™t now, they offered no flexibility. No compassion. Just a smug shrug. According to them, it doesn'?€™t matter why you couldn'?€™t pay. If you'?€™re past that arbitrary window, they'?€™re happy to ransom your data.And while they'?€™re charging me $49.99 for a single month of hosting, their current promo is $7.49/month, but no one offered that either. I wasn'?€™t even given the option to restore just one site. No partial help. No read-only access to download my content. Just a cold '?€œpay the full amount or lose everything.'?€ ?So to be crystal clear:SiteGround will hold your website hostage and delete your data if you can'?€™t pay their inflated fees in time, no matter how long you'?€™ve been a customer, or how hard things are.They'?€™ll wrap it in polite live chat small talk, but make no mistake, this is exploitation, plain and simple.If you'?€™re a small business owner, or someone who values empathy, avoid SiteGround at all costs. Because the second life gets difficult, they'?€™ll drop you without a flicker of conscience.

1
Date of experience: Sep 02, 2024

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