Downgraded our hosting, the web site clearly states that the current plan's payment will be prorated and applied towards the new one based on the new plan's pricing. It states this as you're agreeing to the terms of the downgrade. After the downgrade the exp date for the hosting didn't change as promised, so I reached out to customer support, who so far has been unable to do anything fix this error and just gives the run around on chat support. Looks like a chargeback might be the only way to get this billing error corrected. Update: The info in their reply below is 100% false, we have the documentation to prove it and will be providing to BBB as well as the bank to get this corrected. Update 2: They resolved the issue after the complaint here, starting a BBB complaint, and mentioning we would need to contact the bank about the billing error. Someone there finally reviewed the details and, per their reply below, decided our complaint was '?€œfair'?€ ?. At least they fixed it in the end (seems only because it was public), and hopefully they correct the misinformation on their website so it doesn'?€™t happen to others.
