When you get a chat going on a website these days, it's hard to know who/what you're talking to. A lot of sites have AI-based chatbots which spit out very simplistic, generic and rather tiresome advice, as if we didn't have brains to think with. Thankfully, I was able to determine early on that this was actually a human that I was talking to. If this was a chatbot (which I can usually tell by the quality of the conversation, lack of occasional typos, etc.) then I'd give it maybe 1 or 2 stars. The issue on Siteground was fixed with minimal fuss, which was great as I detest working on websites.
