SiteGround

2.7
2.7 from 292 Reviews and Ratings
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Incompetency of technical staff

I spent 6mths building a website on a subdomain, I requested a simple domain transfer and delete all the files from the main domain. This was not done properly. They pass me around 6 different members of staff who had not got a clue, each not reading previous messages and one of them then goes ahead and mixed the sub domain with the main domain! Our website is now left with two themes, files and folders all in the one place leaving awful conflicting issues. Siteground have been provided with clear factual evidence of all and are still refusing to take any accountability. The complaints department do not return emails, no mangers anywhere to pass onto, they close the ticket so there is no other way forward for me to take this further only down a legal route. I am unsure why there are so many five star reviews on here as the incompetency of Siteground has been shocking.

1
Date of experience: Sep 09, 2024

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