Review Time
I don't want your service anymore.Please return my frozen money as soon as possible.You have no legal basis to steal my money.My money is my legitimate money that I earned through my own efforts.Why don't you allow me to withdraw my balance before the account is closed like other service providers(wise grey...)?You can close the account, but you must return my money that I earned through my own efforts as soon as possible.
My Payoneer balance has been blocked for over 8 days due to an “internal review.” Support keeps repeating the same scripted messages without solving the issue. One agent even admitted that my case hadn’t escalated properly at first.Live chat often goes silent for 1 hour or more, and I still haven’t received any clear update. This has disrupted my business and damaged my trust in the platform.I expect Payoneer to be more transparent, communicate clearly, and resolve issues promptly.Right now, I cannot recommend Payoneer to other freelancers or businesses until they improve their support and stop freezing accounts without reason.
Most of the time it works fine, but from time to time there is an issue and it's such a pain trying to get it resolved. It's very hard to talk to a human, response times are very slow and tickets are marked as resolved when they are not. This is extremely frustrating as I receive my salary through them. I only use them because I have to. ... 3 days later and I'm still waiting to be paid, despite giving instructions. The reponse below form Payoneer is not helpful as there is no direct way to contact Kiara and the woman dealing with my ticket did not reply to the message I sent yesterday.
I’ve been trying to verify my account for over 2 months, and it’s been an absolute nightmare. They rejected a mobile phone contract bill as a proof of address — and when I sent a valid document issued on March 3, they claimed it was "expired" because it was older than 3 months. even though today is June 3. That’s just nonsense.To make matters worse, there’s no proper support. The chatbot is useless, not even AI-powered, and there’s no easy way to talk to a real person. I had to call them and spend over 20 minutes on the phone just to explain something that should’ve taken 2 minutes to fix.This whole experience has been a huge waste of time. If you’re thinking about using Payoneer - please don’t. It’s just not worth the frustration.Edit: Payoneer response asking me to follow chatbot prompt: doesn't take me anywhere, it enters in a loop of badly design chatbot, that will link me to "articles". Honestly, not point in having the chatbots to link you to FAQ. You should know better. About strictly compliance rules, I fully understand. However, make it clear what is acceptable and what is not. If you say a document can't be older than 3 months old, a document issued on March 3, should still be valid on June 3. You can't simple tell me this is expired. Also, the document issued by government authorities. Edit2: as the company replied this review, they again declined my address verification document. A clear document, bank statement, with logo, from last month, full name, full details, rejected without any explanation. So can you really believe Kiara's word down here? They don't take anything seriously. If they would, they would explain at least why the bloody document was rejected. What a nightmare
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