Review Time
My password expired, so I changed it using my computer. After that, it asked for two-factor authentication. I couldn’t log in from my phone because the new password hadn’t been confirmed yet, so I couldn’t scan the code in the app. I didn’t receive any SMS to use another app for 2FA, and sometimes payoneer system just doesn’t send it.In the end, I wasn’t able to access my account at all.Could you make the login process more user-friendly, like other banks do? A normal password reset flow would really help.
It is impossible to contact a live person and find out the reasons for the problem, I can neither make a payment from my account nor make a withdrawal to my other account.In the appeals section, an automatic response comes, and the status is resolved.In the automatic response, they say, read Why was my payment rejected?, but there is no information about the reasons for the cancellation.HORRIBLE
As long as I'm stuck with this ridiculous bank, I won’t stop speaking out about their flawed card replacement system.Since April, I’ve had nearly 10 fraudulent transactions on my USD account. Payoneer issued a replacement card back in April, yet as of July, I still haven’t received it. Meanwhile, they reactivated my old card without informing me, and simply emailed to suggest using their "Freeze/Unfreeze" feature to prevent fraud. I’ve been using it religiously — because I’ve been the only one protecting my account, not them.Then this month — again — a fraudulent charge appeared from some random company in ZAR currency. Thankfully, I caught it in time by keeping the card frozen. But instead of supporting me, Payoneer blocked my card entirely, claiming the suspicious activity required another replacement.Now here’s the real kicker:Standard delivery (which already failed me since April) supposedly takes 28 days — and that’s if you're lucky.Express delivery? That’s $40, plus a $12 activation fee and change. That’s $53 total — for a card I may need to keep replacing every time fraud hits again.So what happens if fraud occurs monthly? Are we expected to pay $53 every time?That’s not just inconvenient — that’s exploitative.And don’t get me started on their customer service, which has been anything but helpful.Also — for the record — don’t suggest a virtual card. Most places in the U.S. don’t accept them, especially hotels. I once got kicked out of a hotel thanks to this very issue, because my only option at the time was the VCC from Payoneer.Enough is enough. Take care of your customers, Payoneer. We’re not the problem — your system is.
SAME APALLING SERVICE - PROBLEM NOT SOLVED. Payoneer has closed my account after I hadnt used the service for more than a year and my card expired. I still have money in the account. There is an insoluble issue that I cannot fix and which their customer services repeatedly instruct me to do. I am at my wits end. Firstly getting hold of customer services is almost impossible as you get stuck in the AI generated response loop. The only way I can access them is through their complaints service.Then I get an agent who is politely promising then doesn't follow through or passes it on to another polite but useless department. Nobody takes responsibility.
Dear Payoneer Team,My name is Facundo Bertiller. I’m writing again regarding my account, which has been under review for over a month with no clear updates. I previously contacted you and received a generic response asking for patience, but this delay is now affecting my business operations, especially my ability to receive payments from Amazon.I urgently need access to my USD, EUR, and GBP balances. It is unacceptable to leave an account in review for this long without resolution, and I am now at risk of losing business partners due to this issue.Please escalate this matter to the appropriate department and provide me with a concrete timeline for resolution.If I don’t receive a response within 48 hours, I will be forced to file a formal complaint through regulatory channels and explore alternative platforms.Looking forward to your immediate response.Best regards, Facundo Bertiller
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