As long as I'm stuck with this ridiculous bank, I won’t stop speaking out about their flawed card replacement system.Since April, I’ve had nearly 10 fraudulent transactions on my USD account. Payoneer issued a replacement card back in April, yet as of July, I still haven’t received it. Meanwhile, they reactivated my old card without informing me, and simply emailed to suggest using their "Freeze/Unfreeze" feature to prevent fraud. I’ve been using it religiously — because I’ve been the only one protecting my account, not them.Then this month — again — a fraudulent charge appeared from some random company in ZAR currency. Thankfully, I caught it in time by keeping the card frozen. But instead of supporting me, Payoneer blocked my card entirely, claiming the suspicious activity required another replacement.Now here’s the real kicker:Standard delivery (which already failed me since April) supposedly takes 28 days — and that’s if you're lucky.Express delivery? That’s $40, plus a $12 activation fee and change. That’s $53 total — for a card I may need to keep replacing every time fraud hits again.So what happens if fraud occurs monthly? Are we expected to pay $53 every time?That’s not just inconvenient — that’s exploitative.And don’t get me started on their customer service, which has been anything but helpful.Also — for the record — don’t suggest a virtual card. Most places in the U.S. don’t accept them, especially hotels. I once got kicked out of a hotel thanks to this very issue, because my only option at the time was the VCC from Payoneer.Enough is enough. Take care of your customers, Payoneer. We’re not the problem — your system is.
