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***Update from 1 to 4 stars: My issue is still not 100% solved, but Payoneer support is helping me a lot, and in a week, everything should be working fine. (It seems like my case is not very common, and I can understand that)***I have been using Payoneer for many years, and throughout that time, the platform has been very reliable. However, I had to move to another country and initiate the account migration process, and this is where the nightmare began...It's been about 45 days since I started the migration process and it's still not done, all the services I had contracted to my Payoneer cards are now being cancelled because my cards are paused and not accepting payments, my balances are frozen, and although I provide all the documents they ask me for the migration, they have left me in limbo, without an active account, with frozen balances and with cards that are rejecting all payments...I went from being very happy with Payoneer to considering switching to PayPal, as I receive payments to my Payoneer account. However, I am now hesitant to continue receiving them there, given the increasing difficulties I've encountered while working with them.In my last communication regarding ticket 250528-013445, they informed me that they would notify me when the problem was resolved. However, after five days, they closed my ticket without explanation. Today, for the third or fourth time, I am contacting support again to see if they will finally complete the account migration.It's a shame to have to write this review, as I have worked with Payoneer for many years, and it has worked flawlessly. However, this latest experience has been horrendous and has made me very hesitant to continue using this platform.I hope someone from Payoneer reads this review and helps me resolve my issue (That is the reason I'm writing my ticket reference here). I would be willing to delete this review once they have completed my migration process and transferred my frozen balances to the new account.
I am writing to express deep dissatisfaction regarding my experience with Payoneer’s support system. I submitted a manual review request for my declined application (Customer ID: 95141106) on May 2nd, and as of today (June 6th), I have not received any human response. Only automated replies have been sent—none addressing the actual issue or explaining why my account was declined.I checked all inboxes, spam, and trash. I am a verified freelancer/business owner and am fully prepared to submit required documents. However, I’ve received zero updates despite clearly requesting escalation and review.This level of service is highly unprofessional, especially from a platform trusted by global businesses and freelancers. I request Payoneer to urgently review my case and provide a proper resolution, or I will be forced to move to alternative services.Extremely disappointing experience.
I’m writing to share my feedback regarding your new verification feature. Unfortunately, the recent changes have made the login process much more difficult and frustrating, especially when using the mobile app.The verification process is not clearly explained, and the visual layout is confusing and poorly designed on the app. It’s hard to understand what steps need to be taken, and overall, the user experience has significantly declined since this feature was introduced.Please consider improving the clarity and design of the verification system, particularly for mobile users. A more user-friendly and intuitive approach would be greatly appreciated.
Dear Payoneer,Please kindly refund me the payment that I cancelled hours after I made the payment. The cancellation falls within stipulated period as per your term's and conditions. You blocked me from the service so that I do not make contact. Please kindly refund my $350 back to my account. It was not a crime to let you know, I was uncomfortable to let the payment due to my past experience with another supplier, I panicked.
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