Review Time
Got roped into taking the Halfords Motoring Membership but later down the line I wasn't making purchases so no use to me and I didnt want to use the free MOT as its their places you have to use. I cancelled online then sometime later I noticed payments still going out so I searched my emails and they had responded to me saying they needed to speak to me to complete the cancellation so I emailed back saying just cancel it I shouldn't have to ask twice. Then again, they have taken another payment. What the hell is it going to take to cancel with these people. So I will be calling them tomorrow. Im livid. ? 😡
I went to Halfords Wrexham to have a rear windscreen wiper replaced and I received truly exceptional customer service. Rebekah found the wiper and fitted the wiper within less than 5 minutes and was polite professional and courteous. What an absolute refreshingly excellent experience. Wrexham Halfords is lucky to have such a fantastic employee. Thank you Rebekah!
Zero Customer Care! They seem to have a policy of Customer's "We Don't Care". Well you have just lost one customer anyway. I will never buy anything from these people again. I have spent over 3 hours trying to speak with someone on the phone and even chat, but the best you can get, is a go on their roundabout, that is until you fall off, or give up. What a Tin Pot outfit! Bought the following online from them: Super Seal Air Con Leak Sealant - For Gas R1234YF ( ?29.99), only to find when our mechanic tried to use it, the can was totally empty! I also had to buy a R1234-yf gas refill at another ?99.00, had to pay the mechanic ?50 for turning up (fair enough, not his fault), so all in all, ?200 out of pocket and nothing!! Thank you Halfords, for nothing, never again will you see any of my hard earned cash. I will be doing a chargeback for return of the money I paid for the empty A/C Leak can though!! Which also never arrived when it was supposed too. Thats a joke in itself.
Bought a bike. Order has been delayed for a week and halfords customer service are useless currently day 4 of waiting for a call back that they say could be 7 days wait as the "2nd line team" are very busy. Ive called every day saying i want a resolution or at least a reason why you have my money and i dont have my bike. I have been lied to as on day 2 they said ok you will get a call by the end of the day but that was a lie. I called back next day they said 3 to 5 days. Not convinced ill even get the call back at all. I think they will eother wait until its delivered however late that will be, Feels like it could be weeks, or wait until a return has been processed and just refund me with no explanation as to why and what went wrong. Not a happy customer.
At HALFORDS i purchased an oil filter removal wrench band tool ?16.50 & it broke while trying to use it, what cheap materials is halfords using suppliers & mostly the tools are made in Taiwan & China. Halfords is an overpriced joke on some of there products. I will never buy tools from halfords again as cheap made metal tools rubbish & wasting money.
Attended Bromsgrove at 0910hrs today for a headlamp bulb to be fitted. Was informed that this wouldn't be possible until after 0930 when they had more staff. None of this was communicated on the website. As there was already someone else waiting for a fitting and I had other commitments I went away and made a timed booking slot online for midday. Upon arrival they were clearly not ready for me and a walk in customer for bulb fittings took priority over my timed booking. There was clear disgruntlement amongst the staff at being asked to fit my bulb. After fitting, I was asked to go back into the store to get my paperwork. Inside they couldn't find or understand this. As the fitter returned it was agreed there was nothing to collect! With regards to the actual bulb (Halfords Advance 200% H7 477) I am concerned about longevity. I had 2 fitted in April last year, one had to be replaced in June and now the other one today. Surely at the price they should last longer than just over a year? On the subject of price, the cost of installation has also gone up from ?9 last year to ?11 now; thats over 20% increase in a year!
Subject: Formal Complaint – Faulty Pre-Assembly and Poor Customer Service Regarding Apollo Phaze E-BikeDear Sir/Madam,I am writing to formally raise a complaint regarding both the condition of an item I purchased from Halfords this week and the unacceptable manner in which my concerns have been handled by your customer service team.Earlier this week, I purchased an Apollo Phaze E-Bike online, opting and paying for the pre-assembly service. The bike arrived as promised, with only the pedals to be attached and the handlebars to be straightened.The pedals were easily fitted. However, when attempting to straighten the handlebars, I discovered that the Allen key provided was entirely inadequate. The handlebars had been tightened using a torque driver, and it is simply not possible to loosen such a bolt with a standard Allen key.I contacted your customer service team twice for assistance. On both occasions, the representatives were not only unhelpful but also rude in their manner, showing no willingness to provide a practical resolution. As I do not own a car, I cannot simply transport the bike to a store for adjustment.When I eventually managed to speak with the manager of a Halfords store, I was advised that you might be able to arrange or cover the cost of an Uber or other transport to and from the store so the issue could be resolved. Given that this fault lies entirely with Halfords’ assembly process, I expect such assistance to be arranged without delay.⸻Relevant Legal Obligations• Under the Consumer Rights Act 2015, goods must be supplied as described, be fit for purpose, and of satisfactory quality. A pre-assembled bike that cannot be adjusted without specialist tools not provided fails to meet these criteria.• Under Section 23 of the Act, the retailer is obliged to repair, replace, or otherwise resolve the issue at no additional cost to the consumer, and within a reasonable time.• The Consumer Protection from Unfair Trading Regulations 2008 prohibit practices that mislead consumers about the nature or quality of a service—in this case, the pre-assembly service.• Your own Customer Service Charter (as published on the Halfords website) states that your goal is to provide “helpful and courteous service” to all customers. The service I received falls far short of this.⸻My ExpectationsI require:1. A prompt and cost-free resolution—either by arranging for the bike to be collected and adjusted, sending a suitably equipped technician to my home, or covering the cost of transport to and from my nearest Halfords store.2. A written apology for the unprofessional conduct of your customer service representatives.3. Confirmation of compensation for the inconvenience, in line with Halfords’ own complaints and goodwill policies.If I do not receive a satisfactory response within 7 working days, I will have no choice but to escalate this complaint to the Retail Ombudsman and, if necessary, take the matter to Trading Standards for further investigation.I trust that Halfords will act quickly to resolve this matter and uphold its obligations under UK consumer law.Yours faithfully,Paul BAfter sending this every email address bounced back. There has been no other response. Their ‘chat with expert’ online service was not working. It has been a totally deplorable service. Do NOT BUY a self build bike online from this retailer!
Booked for the mobile tyre fitting, checked my car at 7am to ensure the wheel lock was there which it was. Guy arrived, I gave him the keys and said I’ll leave you to it as I was WFH. He tapped the door to say it was missing! No one else has access to my car so where did it go in the space of 3hrs! Bizarre!! Seemingly they don’t have a universal one unless I get them back out for an additional ?60. That was Monday, now Friday and I’m chasing my refund!! He offered to leave the tyres on my driveway! Will avoid! I’ll never use them again! Caused so much stress and I know it was there!!
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