Bought a bike. Order has been delayed for a week and halfords customer service are useless currently day 4 of waiting for a call back that they say could be 7 days wait as the "2nd line team" are very busy. Ive called every day saying i want a resolution or at least a reason why you have my money and i dont have my bike. I have been lied to as on day 2 they said ok you will get a call by the end of the day but that was a lie. I called back next day they said 3 to 5 days. Not convinced ill even get the call back at all. I think they will eother wait until its delivered however late that will be, Feels like it could be weeks, or wait until a return has been processed and just refund me with no explanation as to why and what went wrong. Not a happy customer.
