Attended Bromsgrove at 0910hrs today for a headlamp bulb to be fitted. Was informed that this wouldn't be possible until after 0930 when they had more staff. None of this was communicated on the website. As there was already someone else waiting for a fitting and I had other commitments I went away and made a timed booking slot online for midday. Upon arrival they were clearly not ready for me and a walk in customer for bulb fittings took priority over my timed booking. There was clear disgruntlement amongst the staff at being asked to fit my bulb. After fitting, I was asked to go back into the store to get my paperwork. Inside they couldn't find or understand this. As the fitter returned it was agreed there was nothing to collect! With regards to the actual bulb (Halfords Advance 200% H7 477) I am concerned about longevity. I had 2 fitted in April last year, one had to be replaced in June and now the other one today. Surely at the price they should last longer than just over a year? On the subject of price, the cost of installation has also gone up from ?9 last year to ?11 now; thats over 20% increase in a year!
