Review Time
I’ve been a Payoneer user for over 3 years. I only used my account to receive payouts from Stripe and make personal online purchases using the Payoneer card — nothing unusual, nothing illegal, nothing outside of their Terms and Conditions.On June 11, 2025, my account was closed without warning. When I asked for the reason, I was told it was due to “unusual activity,” but no details were given — only a generic response saying they cannot provide information due to “regulatory restrictions.”In their public reply, they said:"We would only close a customer’s account if there is a valid reason for doing so."That’s exactly my point — I did everything correctly, and I have no idea what reason they’re referring to. If a reason exists, why not share it? How can I defend myself or correct anything if no information is ever given?They also claim to perform regular reviews to protect users — but in my case, this review resulted in a permanent ban without warning, without evidence, and without due process. That’s not how trust-based financial services should behave.If I truly violated something, I would accept it. But hiding behind “undisclosed reasons” after 3 years of clean use is not fair, not transparent, and not acceptable.I’m not asking for favors — I’m asking for fairness
I’ve had a very disappointing experience with Payoneer. My account balance was suddenly disabled without any warning. I can no longer withdraw my funds, request new payments, or receive money. It’s been over a week, and every time I reach out to customer support, I receive the same scripted replies with no real action or resolution.
I’ve been using this service for about 4 years. Payments take a long time to process, and only recently did they add the ability to add a card to Apple Pay. Payment notifications arrive 30 minutes to an hour late. The customer support is terrible. The mobile app and website are very inconvenient, with the login page being especially frustrating. If you want to add a new account – be prepared to wait. There’s no option to split one currency into multiple accounts, while other similar services have offered this feature for a long time.And finally, of course, they blocked my accounts. I sent a message to support asking for an explanation – and got no response at all (more than two weeks of complete silence).Customer ID:50645508Reference Number:250616-012145
I’m extremely disappointed with Payoneer’s service. My account balance has been disabled for weeks without any proper explanation.I completed major verifications just 15-20 days before this issue, yet suddenly my funds are frozen again. Every time I contact customer support, I get generic replies like “your case is under review” but no one tells me exactly why my account is under review or how long it will take to resolve.This has seriously affected my business and cash flow. I trusted Payoneer to handle my payments smoothly, but this experience has been stressful and unprofessional.I expect Payoneer to be more transparent, communicate clearly, and resolve issues promptly. Right now, I cannot recommend Payoneer to other freelancers or businesses until they improve their support and stop freezing accounts without reason.
I’ve been using Payoneer for nearly 4 years without any major issues, but recently they suddenly blocked my account without warning, claiming it’s under a “standard review.” What’s shocking is that after years of no verification or issues, they decide to run a review now—right when larger amounts of money start coming in. It feels like they only cared once the numbers got bigger.They’re holding MY hard-earned money with no clear timeline or resolution. I can’t access it, I can’t pay my suppliers, and now my customers are emailing me asking why their orders haven’t been shipped. I literally rely on this business, and Payoneer’s actions are putting everything at risk.Their support replies with generic messages, no real answers, no urgency, and no accountability. They even disabled Apple Pay from my phone, which I use to pay bills. This is not just bad service—it’s harmful.I’m now seriously regretting ever switching from Wise. Payoneer has shown me they can’t be trusted when it matters most. I’ll be closing my account and warning everyone I know.Avoid Payoneer if you value your business, your time, and your peace of mind.
I don't know why payoneer is not sending otp on my sim it shows and error. "The text message (SMS) could not be delivered to this number. Please try again later."Please help me to solve the issue because i already sent you emails and there's no rep and unable to got login without otp. my payments are stuck in my account!
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