Review Time
? ️Charged an Annual Fee automatically Without Notice No Email, No Warning, No Refund OfferedI was recently charged $28.72 as an annual fee by Payoneer without any prior warning, notification, or email. I had not used my account actively, i had not made any recent transactions, or opted into any paid service. yet my full account balance was deducted.There was no email sent before the charge, and not even a follow-up message after the deduction. I only noticed the charge when I logged in and saw that my balance had been drained to zero. When I contacted Payoneer support to request a refund, they responded with a scripted message stating that this is a "standard annual fee for all active accounts" and is "not subject to exceptions" even though I did not consent, was not notified, and received no explanation beyond that.I requested a simple refund or to at least have the funds transferred to my linked bank account since I do not plan to continue using the platform. They refused.
Customer send money and i received it 03/06 - I'm waiting until today and didn't shows any info in "Verification center" - just under review. I know that something wrong with my invoice only when I ask by myself. Also every day are saying that need more 24h to Review it. I didn't understand why is taking this long - if we can solve it in few minutes. Just didn't know anything what will be tomorrow. Im tired of waiting every day 24hour (but they say that my case "on priority") update: after 5 hours support ask 2 more business days :D without any info.
Payoneer has been holding my payment for almost a week. I call every day and they just give me the same rubbish auto response rubbish. After sending the same document four times, they still act dumb. Awful, awful experience.
We’ve been using Payoneer for our business operations until our account was suddenly restricted without notice. For over 140 days, more than €150,000 of our company’s funds have been frozen — and we still haven’t received a clear reason or resolution timeline.Every time we reach out, we get the same copy-paste response:“Your case is being handled by the relevant team.”This situation has caused significant damage to our operations.We hope Payoneer will act with more transparency and urgency moving forward.We’re sharing this experience so other business owners can make informed choices.Customer ID: 78177000UPDATE: Thanks for the reply — but it completely avoids the real issue: the €150,000+ in frozen business funds.We understand the account is closed — you’ve repeated that many times. But we were never clearly told why.But what about the funds? For over 140 days, we’ve asked for clarity, and all we get is:“Your case is under review by the relevant team.”Still no explanation. Still no timeline.This is not acceptable — and we’ll keep updating until we get answers.
My business LLC account was suddenly closed without a clear explanation, despite being a loyal Payoneer user for over 2 years.The only transaction I made was a standard business-to-business transfer from my Wise LLC account — both companies are registered and owned by me. This kind of transaction had been done before without any issue.Payoneer did not provide a specific reason or reference to any policy I may have violated. I contacted support multiple times and was only told that the “relevant team” made the decision, without allowing a proper appeal or re-review.As a small business owner, this decision affects my operations and partners. I respectfully request Payoneer to escalate and review my case again with transparency and fairness.I am willing to provide any documents needed to clarify the situation.Until now, I had trusted Payoneer as a reliable partner — I sincerely hope they resolve this professionally.
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