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Review of Payoneer

Funds frozen for over 140 days — still no explanation

We’ve been using Payoneer for our business operations until our account was suddenly restricted without notice. For over 140 days, more than €150,000 of our company’s funds have been frozen — and we still haven’t received a clear reason or resolution timeline.Every time we reach out, we get the same copy-paste response:“Your case is being handled by the relevant team.”This situation has caused significant damage to our operations.We hope Payoneer will act with more transparency and urgency moving forward.We’re sharing this experience so other business owners can make informed choices.Customer ID: 78177000UPDATE: Thanks for the reply — but it completely avoids the real issue: the €150,000+ in frozen business funds.We understand the account is closed — you’ve repeated that many times. But we were never clearly told why.But what about the funds? For over 140 days, we’ve asked for clarity, and all we get is:“Your case is under review by the relevant team.”Still no explanation. Still no timeline.This is not acceptable — and we’ll keep updating until we get answers.

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Date of experience: Mar 04, 2025

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