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Reviews

Review of Payoneer

? ️Charged an Annual Fee automatically.

? ️Charged an Annual Fee automatically Without Notice No Email, No Warning, No Refund OfferedI was recently charged $28.72 as an annual fee by Payoneer without any prior warning, notification, or email. I had not used my account actively, i had not made any recent transactions, or opted into any paid service. yet my full account balance was deducted.There was no email sent before the charge, and not even a follow-up message after the deduction. I only noticed the charge when I logged in and saw that my balance had been drained to zero. When I contacted Payoneer support to request a refund, they responded with a scripted message stating that this is a "standard annual fee for all active accounts" and is "not subject to exceptions" even though I did not consent, was not notified, and received no explanation beyond that.I requested a simple refund or to at least have the funds transferred to my linked bank account since I do not plan to continue using the platform. They refused.

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Date of experience: Mar 18, 2025

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