Review Time
We purchased a Square wireless terminal for our business, expecting a seamless payment experience. However, after just a couple of days of use, we discovered that some transactions were not being honored—despite the terminal showing them as approved. As a result, we were never paid for those transactions, leading to a significant financial loss.When we contacted Square for support, we were told there was nothing they could do about the missing payments. This was incredibly frustrating and hurt our business tremendously, as most transactions during those two days went unpaid.We are returning the terminal and requesting a full refund. Beware of Square! If you rely on every transaction counting, think twice before using their system.
Working with Square has been one of the worst experiences I have had as a business owner and this is the very first time I have ever left a 1 star review in my life. Every time you call them and ask for help, they have no answers other than what is already in their online help center and if you have questions outside of that, they have don't have answers to give you. When asking for itemized receipts for the subscriptions, they say don't have itemized receipts for the subscriptions you're paying for with date ranges for your accounting records. When you use their payroll system, there are multiple errors that can happen and they are not willing to help you in fixing the errors, they just tell you that your employees will get paid a day later, which is not how I am going to run my business, my employees deserve to get paid on time. We used them for payroll to pay taxes on our behalf, the state required me to submit reports monthly but Square said they do it quarterly and so I had to do this myself. Tax payments that were supposed to be sent to the state I was told were paid but the state says they have note received them and when I ask for proof that these payments were made on our behalf, they said all they have is the report I can download, but that report doesn't show proof of payment to the state. I only used payroll for LESS than 3 months for payroll and have had so many issues and no help. When asking to speak with a manager for some help, they can only put in a request to get a call back which can take 36-48 hours and who knows what happens if you miss their call. I wish I never used this company, they are just awful for business owners.
I recently started using Square for my business, and it has exceeded my expectations! The setup was quick and easy, allowing me to start processing payments right away. I appreciate the user-friendly interface, making it simple to manage sales and inventory. The flexibility to sell both in-store and online is a major plus. Customer support is excellent, always ready to assist with any questions I have. The insightful reporting features are invaluable for tracking sales trends. Overall, Square has streamlined my payment processing, and I highly recommend it to fellow business owners!
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