Review Time
I had a payment issue with Square system. I contacted customer service. They said they will refund me after I send them a picture of the screen for the transaction. I sent the picture. And radio silence. I sent 5 more messages and no response, no explanation. Its a very dissapointing situation for a 10 year Square customer. Terrible customer service. They should read Bosh quote : I would rather loose money than customer trust.
Square is not a company I would trust with handling business finances. They play with people’s money by freezing accounts, holding funds without warning, and offering little to no explanation when you try to get help. The customer service is vague and often just sends scripted responses.If you’re a small business that relies on regular cash flow, be very careful — Square can freeze your money for weeks under the label of “risk review” with no real recourse. You do everything right, and they still shut you down or delay your funds.This is unacceptable behavior for a financial services company. Businesses deserve transparency, reliability, and real support — not silence and stress.
I have used Square for years. My wife started a company and opened an account. Her first transaction was submitted. A day later, she received an email that Square will hold payment until more information is received. My wife submitted the paperwork and called Square to see when she would receive payment. The representative stated the info would have to be reviewed and approved before payment would be released. She could not give a time frame as to when the funds would be released. We asked her why they didn't request the info when the account was setup instead of waiting for the first transaction. Small businesses cannot afford to wait several days or weeks to get paid. I will be canceling my account with Square and so will my wife.
From the ease of use in processing cards and payments, to setting up our products and discounts in the system, to the ability to run basic sales reports, this experience for the last year has been one the more rewarding and less time consuming tasks in starting a new business.In addition we are able to process payments on our website as well as multiple cell phones and tablets.
We have used the same square account for years. Unfortunately, the "business owner" for our non-profit has turned over and we no longer have access to that person. What we did NOT know was that this person is listed on the Square account. Now we cannot receive a quarter of our donated funds, because Square will not allow us to change that person even though the business name and the bank name are the same.Square needs to reconsider this policy. We should be able to log into our Square account and change this information ourselves.
My Square account was abruptly frozen on October 5, 2023, and over 180 days (6 months) have now passed—exceeding the maximum freeze period stated in Square’s Payment Terms—yet my funds remain unreleased. Despite repeated attempts to contact customer support via email and phone , responses have been limited to generic replies like "under further investigation," with no transparency on progress or a concrete timeline for resolution.
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