Review Time
I’ve been using Square for over a year to run my small business, and I just hit my “Squareversary.” Out of nowhere, Square froze access to my funds — holding $4,000–$5,000 — with no prior issues or alerts.I’m a real small business owner, not some scammer or shady operator. I rely on this money to pay bills, staff, and operate daily — especially going into a busy weekend. I was told it could take 2–3 business days to review (not including the weekend), leaving me stranded with no access to my own earnings.This is completely unacceptable. There was no warning, no call — just a freeze that disrupts everything. I’ve been a loyal user, and this feels like a betrayal of that trust. Square needs to seriously reconsider how they treat real small businesses.If you depend on cash flow to operate, be cautious — this could happen to you with no notice.
Awful experience with this company. They took over Weebly I’m told. Now can get into my Weebly account as just logs me into Square. Whatever that is??? Help chat is useless. Just keep loosing the thread. No ownership of the problem. Whatever SQUARE do I would avoid.
Update:I STILL never received an email notifying me, let alone explaining why, my account was closed.If i was doing something against policy or incorrect I would love to have known about it so I could correct it. But the lack of communication by square support is absolutely ridiculous. Just canceled my account with zero notification or explanation of why or the opportunity to correct. Also couple of different emails that said I would be hearing from somebody within square one to two business days and it's been almost 2 weeks!I went to Square Community to ask for help, and Square has blocked me from there, too! They won't let me post on the boards to ask for help.Totally non-existent customer service... Canceled my account without any warning or reason. Said they sent an email, but did not, except saying my checking account is closed, but no reason why. (But they kept my money that's in the savings account that they collect high interest on while giving us 1% btw)Called customer service who said they couldn't disclose anything, transfer me to anyone to talk to, and I would have to wait for an email describing thier decision after being on the phone for a hour! Like i had received an email in the first place.... lots of them, for marketing trying to sell me more product! But no email explanation as they say they sent. Let's see what the AI response is going to be to my review here.....
I have been experiencing ongoing issues with syncing my Etsy listings to Square. After confirming the exact issue with Etsy, I provided Javier C with all requested details—including the Etsy representative’s name, case number, troubleshooting steps, and screenshots—but his attitude seemed focused on making excuses and delaying the process by continuously finding new reasons to pass me around. As a result, I have received vague and unhelpful responses, with no resolution in sight.Since the sync process happens through the Etsy page linking to Square, error messages naturally appear on the Etsy interface. Despite Etsy clearly stating that exporting and importing data is handled by Square, Square support repeatedly claimed their engineers cannot diagnose the issue “without a screenshot of the error showing on Square,” even though I had already supplied all requested documentation, including Etsy’s official statements and screenshots of the issue as it appears on Etsy’s interface.Because the syncing system operates entirely through the Etsy website, and the error messages indicating system issues appear only on the Etsy site, it is impossible to capture a screenshot of any technical errors occurring within Square’s system itself. From a user’s perspective, it is essentially impossible to prove such an internal system issue, yet Square demands proof that cannot be reasonably provided. This unreasonable stance has resulted in no clear technical explanation or meaningful assistance being offered.Consequently, I reached out to Square again and connected with another representative, Epher, who said my case was escalated to a Developer Success Engineer who would be reaching out shortly. However, no follow-up or direct communication has occurred.Shortly after, I received another email from Square stating that they cannot verify my account, despite my contacting them using the same email address registered with my Square account the entire time. They failed to specify what additional information was needed, offering only general guidance and redirecting me multiple times to generic support channels without providing a concrete resolution.This lack of accountability and proper support has severely impacted my business operations. I urge Square to take responsibility and provide a specific, actionable resolution promptly.The syncing system between Etsy and Square has been in place since 2018—over seven years—yet despite this long period, the system remains neglected, causing significant harm to many sellers—including myself—while Square continues to deflect responsibility onto customers with vague and unreasonable excuses.I have sincerely invested significant time and effort to collect and provide all necessary information to resolve this issue, but Square’s response has been highly inappropriate, unprofessional, dismissive, entirely unacceptable, and completely inadequate.
As a new business owner, I needed a one stop shop for website and taking payments. I started with another very popular platform and had a terrible experience after a month. I knew I should have gone with Square from the start since my mom use you for her business. I've had no issues at all. Taking payments is such an easy process. My website is very easy to update as I need to. As my business grows, I'm looking to upgrade my services. I'm very happy!
Actually, I have a question, but don't see a way of asking on this page. 1. I have a Square reader, for those that want to swipe. Now, Square uses my phone for those that want to tap. What about those that want to swipe? 2. I need a how-to manual on how to change an item's price. BTW, I am in the USA.
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