Review Time
1. I held Premium Membership with Halforda and had held it for almost one year and it was due to expire on 18 September 2025. Contained in a renewal email sent by Halfords was a link which said “Annual members: Log in here to unlock next years benefits early”. This link took me to the log in page of Halfords and I logged in on 28 August 2025 so that I could “unlock next years benefits early” as noted in Halford’s email. I renewed my membership on the assumption that my membership will be renewed when the current membership expired on 18 September 2025 and that the new membership will run from 19 September 2025 for an year. However when I renewed the membership, it gave me an years renewal from 28 August 2025. This meant that I had paid for my membership till 18 September 2025 because I “renewed” my membership on 28 August 2025, Halfords said that my new year started from that day and not from 19 September 2025. This means that Halfords charged me twice for the same period from 28 August 2025 to 18 September 2025. 2. The second issue was that when I logged into my Halfords account, despite having paid yet another years worth of Premium Membership fee, all my Rewards showed as being “Expired” and I was unable to book my MOT online nor any other rewards that were due to me.3. The third issue was that I called Halford's customer services representatives on 9th September 2025 at 13:38 hours on your Customer Services number (0330 135 9779). My intention was to discuss the above two points and find a resolution. The customer services representation was a lady and she had what I think was a South African accent. I only mentioned the accent so that you can identify the representative I spoke to so that she could receive training on how to handle customers without being rude. I strongly suggest that Halfords review and listen to the phone conversation I had with her as she was EXTREMELY rude. I started off by telling her the issue detailed in point 1 above and that as a result of inconsistencies in how Halfords renews its Premium Memberships, I had effectively paid Halfords twice for the period 28 August 2025 to 18 September 2025. When I mentioned this to her, her response was effectively “tough” and that there is nothing she could do about it. When I mentioned point number 2 to her, she said she could book my MOT for me. This is not what I wanted her to do. I wanted to be able to log into my account online and have all my membership rewards refreshed for another year. Instead when I logged in, all my membership rewards were noted as being “expired” despite me paying membership for an additional year. Once again, she was rude, barely letting me talk. Finally, I was so shocked and frustrated with her rudeness, that I felt I had no option but to cancel my Premier Membership subscription. She said that I was outside of my 14 day cooling off period which was a complete lie. I reminded her that I was well within my 14 day cooling off period and that I wish to cancel my subscription. She then (reluctantly) agreed to cancel and she promised to send me a cancellation confirmation. I have still not received this from her!! I had to therefore cancel my membership online. Overall, I was shocked at the way she spoke, not wiling to listen to me and refusing to give her name despite me asking for it and challenging me for even daring to ask for her name. As she was being extremely rude, I started recording my phone call with her and as soon as I told her that I am recording the call as evidence of how rude she is, she went silent on me. She kept me on the call for a total 37 mins and 15 seconds (as per my call log) and despite me repeatedly saying “hello”, she stopped talking. I had told her that I needed her name to make a formal complaint about her and that is the point in time she stopped talking. I have never spoken to such a rude customer services representative in my life! As a result of this, I don’t think I will ever return to Halfords as a member or a customer and I will not recommend Halfords to anyone. I hope Halfords takes note of the manner in which she deals with customers and give her some further training on effective customer service hoping that it results in an attitude change in her.
Battery died and contacted Halfords for replacement and fitting. Price was best I could find online and next day fitting arranged. The young man, Conor from Maidstone branch, that fitted the battery did it in minutes and took the dead battery away for me. No fuss, no hassle no problem. Thank you for an excellent product and service. Will use again.
Purchased bike from Cannock branch, went back 6 weeks later for the after purchase check up and they tried to say I needed a new tyre, new brake bracket and new chain at a cost of ?70.00! when I said it was only 6 weeks old they turned round and said it was wear & tear, it was only used about 10 times during the 6 weeks period.Hasten to say we never got Halfords to do the work and will not purchase another bike from them again.
I have just been to Halfords in Burgess Hill to have a number plate replaced which fell off my vehicle you could not meet such nicer and helpful staff anywhere nothing was to much trouble service with a smile Thank you Halfords of Burgess Hill
Very good supplier of car accessories. However, please be ware of the reviews which you should not rely on. Some poor quality product get a high rating and as I found out there is hurdle to leave a review. Of your own on Halfords.com. Apparently you have to get an email invite before you can review and my purchase was in store with cash. Possibly how the feedbacks are controlled and very much skewed from the real product.
EDIT - on top of this they now claim they have emailed me several times and I have ignored the emails. I have had none. I have now asked for all contact to be in writing and they have ignored that request and messaged and called so many times it’s bordering on harassment. Honestly. It’s will never buy from here again. Literally the worst customer service (or lack of it) I have ever experienced from Halfords. Can’t warn enough DO NOT ORDER ONLINE as if anything goes wrong they don’t and won’t help. Was told item would be delivered Tuesday. No mention that they would be sent direct from supplier. Phoned 3 times over 2 days. Told to track the order myself with no tracking number!! They couldn’t even say if the items had been despatched and are not allowed to chase it up. Got a vague email saying they would look into it. No further communication even though I was promised a call after stating it was my preferred method of communication. As a last resort and an unpaid day off work waiting in I tried to cancel the order which they said I couldn’t do either. Ended up purchasing elsewhere and having to return the items when they eventually arrived days after they should have. The man in the shop when I took the items back was helpful. Perhaps the customer service phone support need the same training as incompetent and uninterested is all you’re getting.
I visited the Plymouth store today for advice on a dash cam I approached 4 guys standing around talking and ask if someone could take a look at a wire that has been hardwired into my car to see if it was for a dash cam I was told I would need to join the queue and tell the girl on the till !! Did this and was told it would bo a 40min wait absolutely ridiculous,the time it took me to queue someone could have had a look won’t be going back dreadful place
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