EDIT - on top of this they now claim they have emailed me several times and I have ignored the emails. I have had none. I have now asked for all contact to be in writing and they have ignored that request and messaged and called so many times it’s bordering on harassment. Honestly. It’s will never buy from here again. Literally the worst customer service (or lack of it) I have ever experienced from Halfords. Can’t warn enough DO NOT ORDER ONLINE as if anything goes wrong they don’t and won’t help. Was told item would be delivered Tuesday. No mention that they would be sent direct from supplier. Phoned 3 times over 2 days. Told to track the order myself with no tracking number!! They couldn’t even say if the items had been despatched and are not allowed to chase it up. Got a vague email saying they would look into it. No further communication even though I was promised a call after stating it was my preferred method of communication. As a last resort and an unpaid day off work waiting in I tried to cancel the order which they said I couldn’t do either. Ended up purchasing elsewhere and having to return the items when they eventually arrived days after they should have. The man in the shop when I took the items back was helpful. Perhaps the customer service phone support need the same training as incompetent and uninterested is all you’re getting.
