Review Time
Stay away from this platform. They will find a pretext to close your account no matter what you do and no matter how legal your transactions are.They have been closing my account since 2018 without a convincing reason. They always say it's a violation of our rules, but that's not the case.Their intention is to freeze the funds to use them for their own benefit (they say the money will be released later, but I don't think so, as most US companies steal money in some way).I've now lost a significant amount of my business because of them.I will have to file a complaint against them in court if necessary.
I’ve been trying to reset my Payoneer password, but I keep getting the message “Details don’t match,” even though all the data I enter is correct.I submitted ticket #250613-013871 via the support form, but I received only an automated reply that didn’t solve anything. I cannot access my account and no human is responding.Please escalate this. I need real support, not automated loops.
Hi Kiara, thank you for your kind reply. I’m glad to receive respectful and professional support from your team.The reason I left 3 stars is because my previous selling accounts on Amazon Metz and Redbubble were suspended, and I’m not sure why. I’ve asked if it’s possible to create a new Payoneer account so I can start fresh, and I’m waiting for my GBP receiving account to be approved.Once that’s resolved, I’d be happy to update my review. Thank you again for your help.
ABSOLUTELY TERRIBLE EXPERIENCE – PAYONEER IS A SCAM-LIKE SERVICEI opened a brand new Payoneer account on a trusted friend’s recommendation. This was my first time using their platform. After creating the account, I completed all identity verification steps. When I contacted their support team to confirm if everything was in order, they clearly said: “Your account is fully verified. You can start using it to receive and send payments.”Soon after, I received my first-ever payment — a $100 transaction. Suddenly, Payoneer asked for address verification, which I submitted immediately. I then ordered a virtual card and again asked for an update. Their support once more assured me: “Everything looks good. Your card is under review. You'll be notified shortly.”Just a few hours later, I received an email: “Your account has been blocked.” No reason, no explanation — nothing. I contacted support in shock, and they simply said: “You violated our terms and conditions.”When I asked them to clearly tell me what exact policy I violated, they refused. All they kept repeating was: “Read our terms and conditions.” How is a user supposed to know what went wrong if you won’t even tell them what they allegedly did?Payoneer is holding user funds, collecting sensitive documents, and then shutting down accounts without any transparency. This is unacceptable and feels like financial abuse. Users are left with no explanation, no solution, and no access to their own money.Payoneer, if you’re going to block accounts — at least have the decency to provide a solid reason. Hiding behind vague policy violations and refusing to answer is not only unprofessional but also shows a complete lack of respect for your users.I strongly warn others to think twice before trusting Payoneer with your identity and money.
I see people that give 5 star reviews talking about good support team. My question is where did you get it? It does not exist, 24/7 chat is just bot answering questions and if you email them regarding for example "My account has been hacked." issue, they write totally random stuff that is relatable for people that have problems with their card. What is this nonsense. I cannot solve my issue for a whole month!
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