Payoneer

2.6
2.6 from 388 Reviews and Ratings
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2.6

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5

388 Reviews

5 Star
20%
4 Star
20%
3 Star
9%
2 Star
4%
1 Star
48%

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Pioneer keeps rejecting information submitted for yearly annual verification process, card slash acc

So, this all started when Payoneer blocked my account and disabled my card pending me submitting a document for their annual verification process. I've been working with the same clients for the past 10 years, and each year when they ask for verification, I have no documents to submit except the ones that I have been submitting for the previous years which have been accepted with no issue.Now, for some reason, since disabling my account on May 18th, and me submitting contracts, invoices, the URL address for the website(s) that I freelance on, they have been going around and around with their requests, randomly rejecting all these things that they had accepted in previous years, and majorly frustrating me. As a result, what should have taken a couple of days has now stretch out into a week of this bullshit, and me not knowing what the hell to submit to them, because they are rejecting things that they had accepted previously.Now, I am confused and angry and do not know how to proceed, and my urgent situation that I need to take care of with a payment that I'm trying to receive from my client is now being thwarted because of Payoneer.First, they said that the contract that they need between me and my latest client, (and which I had to contact my client to draft up and have us both sign) was not a valid contract and so, not acceptable. Then, I was advised that I can just submit an invoice instead. So, I submitted a copy of an older invoice for this client from a couple of years back, plus an invoice I generated for the latest job from last month that I was waiting to send off until they released my card.Now, I just got a notification that the invoice does not suit their request, just like the contract didn't suit their request, just like the URL address didn't suit their request, which is preposterous, and they're just making me angry at this point, because I have a funeral to attend on Saturday and I needed this money FROM LAST WEEK to collect the packages for that funeral, and Payoneer keeps messing around with me.I'm just so angry and annoyed right now, because this has been going on for over a week, and I am done and fed up with this. I now have ONE DAY LEFT to get my payment from this client before they close for the weekend, and without that money, I'm not able to collect these funeral packages, and I am about to be majorly screwed because Payoneer is just randomly refusing/rejecting things that were not an issue in previous years.I don't appreciate being stonewalled when it comes to serious situations in my life, and the fact that I cannot get my money to do my business despite submitting everything that this company is asking for, and also that I'm now down to the very last day before this event and I still don't have my purchases that I made specifically for this event is really pissing me off, and I'm extremely upset right now.I don't hear back from customer service in a prompt manner, the one person that reached out to me to whom I sent off yet another document that they randomly asked for after rejecting the last thing I sent, I suspect that another customer service rep is going to respond telling me that what I submitted is invalid, despite me having submitted that and having it accepted/approved the last time it was submitted.I need someone to reach out personally to me to sort this out, or else I'm closing this account and finding an alternative, because I'm extremely fed up with this process. It seems automated/robotic, not being overseen by a real person, and it's seriously affecting my real life right now, and my real life is not automated or controlled by a bot. So this is very frustrating.P.S. newest request: now, they're requesting visual identification - whatever the hell that is. At this point, this is just a bunch of automated shit that can be rejected for reasons I have no clue about. I'm just so over this right now.

1
Date of experience: Jan 22, 2025
Lack of user-experience, secure

In general, your money will be secured, sometimes so secured, you wouldn't be able to use it.I've been using this app for years, and looks exactly the same.- Notifications are not in real time, you need to wait some minutes to receive a notification from a charge to your card- High fees, this has always been the case, compared to other platforms- App sucks, crashes sometimes, not user friendly- OTP code via SMS, not being delivered, and support can't do anythingImprovements for me:- Track of expenses with different charts- Ability to move money between "pockets" or something similar- Real time notifications- A way to ask for help for specific transactions

3
Date of experience: Jan 23, 2025
Parker Parker
Stay away from this garbage financial.

Stay away from this garbage financial company. I have applied for their wire supported account for more than 10 days. Every day I contact them and they say wait for 24 hours.Their chat bot is a time wasting tool. You guys should be a shamed for the services that you provide!

1
Date of experience: Jan 13, 2025
Dao trung kien
good to use

good to use and review

4
Date of experience: Jan 13, 2025
This company has the worst customer.

This company has the worst customer relations. They can just wake up one day freeze your account for no tangible reason. And all the best trying to know or understand why the froze your account. They asked me to provide dozens of documents which I did and were all approved. The next moment they took away every possible means I can receive money, for reasons I have still not been able to get. I have used these people for almost 4 years to receive my salary, huge sums with hefty charges and all of a sudden they are telling me to look for other transfer alternatives, just like that.Recommendation: Don’t bother using payoneer, look for other transfer alternatives. They are trash

1
Date of experience: Jan 21, 2025
Horrible customer service

Horrible customer service, clunky platform, genuinely terrible all around

1
Date of experience: Jan 07, 2025
Mirza Shumon
Fast Setup and Helpful Team

Efficient and Reliable Payment Solution

4
Date of experience: Jan 10, 2025
Fast response

Fast response

5
Date of experience: Jan 07, 2025
Complaint Regarding Account Verification ProcessSubject

Subject: Formal Complaint Regarding Account Verification ProcessDear Payoneer Team,I am writing to express my deep frustration and disappointment with the way my account application has been handled. Over the past few weeks, I have submitted more than fifteen documents in an effort to comply with your account opening requirements. Despite my consistent efforts and willingness to provide all necessary information, I have received nothing but generic, automated responses stating that my application is “under review.”This ongoing situation has caused considerable harm — not only to me personally, but also to my business operations. The lack of clear communication, the absence of any definitive resolution, and the excessive delays are, quite frankly, unacceptable.I have acted in good faith from the very beginning, dedicating time and energy to meet your requests, only to be met with what feels like indifference and a complete disregard for my time and professional needs.At this point, I kindly demand a real, human response regarding the status of my application. I deserve to know whether my account will be approved or not — and if not, to understand the exact reason why.This experience has negatively impacted my business and, more importantly, my trust in Payoneer as a reliable financial partner. I hope this message prompts immediate and serious attention to my case.I expect a proper resolution or, at the very least, a transparent explanation.

1
Date of experience: Jan 19, 2025
Payoneer is taking full advantage

Payoneer is taking full advantage of people in underdeveloped countries where services like PayPal, Zelle, or other international payment processors are not available. Instead of supporting global access to finance, they exploit the lack of options by charging excessive fees across the board.From unreasonably high annual card fees to hidden charges like inactivity fees, and a terrible exchange rate that eats into every payment received. Payoneer makes it extremely costly just to access your own money. For many freelancers and small business owners, especially in countries with limited financial infrastructure, this is one of the only options, and Payoneer knows it.Rather than empowering these communities, Payoneer seems more interested in profiting off their lack of alternatives. Their fee structure is predatory, and support is often slow and unhelpful.If you have other options, avoid Payoneer. And if you live in a region with no alternative, be aware: they will squeeze every possible cent out of you simply because they can.

1
Date of experience: Dec 29, 2024

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  • Payoneer is your trusted global payment solution, offering secure online and international payments. Discover the best online payment system today.

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